Technician. Damp, Mould And Condensation

Derby City Council; East Midlands; On-site; GBP 21,000 - 27,000; Full time

Job summary

Derby Homes, an organisation owned by Derby City Council, is seeking a customer-focused individual to join its team on a permanent basis at London Road, Derby. The role involves advising customers on damp, mould and condensation and providing practical help to resolve issues while maintaining high standards of service.

We value a can-do attitude, good communication and teamwork. You will be working across a busy customer-facing environment, with training provided on health and safety, and some

Qualifications

• Good communication skills and a can-do attitude.
• Be able to take control of situations and resolve problems.
• Able to work well in a team.
• Be prepared to move heavy items following training.

Responsibilities

• Provide advice to customers on damp, mould and condensation issues and assist in treating the problem.
• Deliver excellent customer service as part of the Derby Homes team.
• Follow health and safety guidelines and work with colleagues to resolve housing-related issues.

Skills

Customer service

Communication skills

Teamwork

Job description

Job description

Organisation: Derby Homes

37 hours per week

Permanent

London Road

Derby Homes are an organisation owned by Derby City Council, we manage and maintain approximately 12,500 properties in Derby, employing over 600 members of staff. The diverse workforce covers office based and mobile workers including housing management teams, specialist support workers and a repairs and maintenance team.

If you are a 'can-do' person, who is passionate about delivering excellent customer service you might well be the person we are looking for. You will need good communication skills, be able to take control of situations and resolve problems, be enthusiastic, friendly and be able to work well in a team.

This role would suit someone working in a customer facing role with transferrable skills. The role requires an understanding of the causes of damp, mould and condensation. You will also be required to give advice to our customers and assist in treating the issue. You don’t need experience working in social housing, but a knowledge of current housing issues and housing legislation would be beneficial.

As a member of the Derby Homes Team, you will need to be:

• Understanding of Health and Safety.
• Committed to providing excellent customer service and offer technical assistance.
• Able to use your own initiative and work as part of a team.
• Be prepared to move heavy items following appropriate training.

Above all, you will need to be a team player, have empathy in working with our customer groups along with a passion and determination to deliver an excellent service.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work, we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.