Technician

ClearCourse; Beverley; On-site; GBP 25,000 - 35,000; Full time

Job summary

ClearCourse is seeking a proactive Software Technician to join their Customer Support Team. In this role, you'll provide outstanding client support, enhance software performance, and educate clients on best practices. The position offers opportunities for hands-on experience in a dynamic environment along with various employee benefits.

Benefits

Life Assurance and Group Income Protection

Private medical cover with cash plan

Enhanced Company Pension

Hybrid-working model with 25 days annual leave plus birthday off

Employee wellbeing perks including Peppy Health and Perkbox

Enhanced maternity, paternity, and adoption pay

Generous training budgets and reimbursement for professional memberships

Qualifications

• Technician with strong communication skills and resilience.
• Proven ability to learn and work with technical systems.

Responsibilities

• Deliver support via phone, email, and tickets.
• Install, configure, and maintain SQL and software applications.
• Diagnose software issues and provide remote training.

Skills

Communication

Problem Solving

Technical Systems

Tools

CRM Systems

Job description

Company Description

ClearCourse

Job Description

Are you a tech-savvy problem-solver with a passion for customer support?

We're seeking a proactive Software Technician to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to gain hands-on experience working with a well-respected list of solutions that drive significant growth for our clients. You will have the chance to learn about our extensive client base, understanding how we can assist and offer them more commercial and efficiency opportunities.

Key Responsibilities

1. Deliver outstanding support via phone, email, and ticket-based systems to clients.
2. Install, configure, and maintain SQL and software applications.
3. Diagnose and troubleshoot software issues, ensuring swift resolutions.
4. Provide remote training to enhance clients' understanding of our solutions.
5. Maintain detailed documentation of installation procedures and troubleshooting guides.
6. Monitor and implement software updates, patches, and security fixes.
7. Collaborate with IT teams to optimize software performance and integration.
8. Educate clients on software best practices and updates.

What We're Looking For

1. A positive, resilient technician with strong communication skills.
2. Proven ability to learn and work with technical systems.
3. Experience with CRM systems is an advantage.

Why Join Us?

1. Life Assurance and Group Income Protection
2. Private medical cover with cash plan
3. Enhanced Company Pension
4. Hybrid-working model with 25 days annual leave plus your birthday off
5. Employee wellbeing perks including Peppy Health, Perkbox, etc.
6. Enhanced maternity, paternity, and adoption pay
7. Generous training budgets and reimbursement for professional memberships

Ready to Apply?

If you're a skilled technician eager to make an impact, apply now!

Location: Beverley, Hull

Job Type: Full-time

Start your journey with us today!