Technical Writer (12 Month FTC)

CBRE Global Workplace Solutions (GWS); Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

CBRE Global Workplace Solutions in London is seeking a Technical Writer to support ongoing management and upkeep of Property Services documentation (Policies & Procedures) across regions (EMEA / APAC / AMS). The role focuses on standardising, governing, and embedding operationally usable documentation globally.

Ideal candidates have 2+ years in technical writing, strong written communication, and experience collaborating with engineers to improve user experience and content.

Qualifications

• Two+ years of proven experience as a technical writer.
• Ability to evaluate complex information and make it easy to understand.
• Strong MS Office and PC skills.
• Excellent written communication with attention to detail.
• Organised with good prioritisation and planning.

Responsibilities

• Rewrite documentation into clear, practical, operational language.
• Collaborate with engineers to improve user experience and content.
• Develop and maintain procedural, policy, and process content.
• Establish version control, approvals, and ownership for documentation.
• Ensure documentation is audit-ready and remains current.

Skills

Technical writing

Content analysis

MS Office

Self-motivated

Written communication

Organisation

Customer service mindset

Education

Bachelor's degree in communications or relevant technical field

Professional certification in Project or Program Management

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Technical Writer to join the team located in London to support ongoing management and upkeep of Property Services documentation (Policies & Procedures) aligned with Real estate Operations 'REO' across regions (EMEA / APAC / AMS).

Key Tasks

• Driving clarity, control, and consistency across REO through a structured approach to standardising, governing, and embedding operationally usable documentation globally
• Accountable for all REO documentation globally.
• Complete inventory and structured review of all REO policies, procedures, and standards.
• Identify inconsistencies, duplication, obsolete content, and compliance gaps.
• Exposing operational and audit risks embedded in existing documentation.
• Implement a consistent global REO structure, format, and approach. Reducing regional variation and ensure alignment across all teams.
• Rewrite documentation into clear, practical, operational language. Define mandatory vs guidance to remove ambiguity and improve usability.
• Engage regions to align requirements, balance global consistency with essential local considerations.
• Introduce version control, approvals, and defined ownership. Ensuring documentation is audit-ready, controlled, and consistently maintained.
• Support implementation, provide practical guidance, and establish ongoing review cycles. Ensuring standards are embedded in operations and remain current over time

Education

• Bachelor's degree (or equivalent) in communications, or relevant technical field
• Professional certification in Project or Program Management

Skills

• Two or more years of experience as an effective technical writer
• Ability to evaluate and analyse complex information with a natural desire to help people understand it
• Strong PC skills, MS Office
• Self-motivated and resourceful
• Good administrative skills - Superb written communication skills, with a keen eye for detail
• Well organised and good prioritisation and planning skills.
• Service orientated attitude combined with innovative thinking.

Knowledge

• Knowledge and awareness of the facilities management industry
• Knowledge of instructional design methodologies and best practices

Experience

• Ability to communicate at all levels.
• Proven ability to quickly learn and understand complex subject matter.
• Experience in writing documentation and procedure manuals for various audiences
• Experience in working with engineers to improve user experience, refine content, and create procedural, policy and process content.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.