Global REO Policy & Procedures Technical Writer

CBRE Group, Inc.; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

CBRE Global Workplace Solutions in London is seeking a Technical Writer to support the management and upkeep of Property Services documentation (Policies & Procedures) aligned with Real estate Operations across regions (EMEA / APAC / AMS).

You will drive clarity and consistency globally, inventory and review REO policies, identify gaps, rewrite content into practical language, and establish version control, approvals, and ongoing review cycles with regional teams.

Qualifications

• Two or more years of experience as an effective technical writer.
• Ability to evaluate and analyse complex information with a natural desire to help people understand it.
• Strong PC skills, MS Office.
• Self-motivated and resourceful.
• Good administrative skills - superb written communication with a keen eye for detail.
• Well organised and good prioritisation and planning skills.
• Service oriented attitude combined with innovative thinking.

Responsibilities

• Drive clarity, control, and consistency across REO through a structured approach to standardising, governing, and embedding operationally usable documentation globally.
• Accountable for all REO documentation globally.
• Complete inventory and structured review of all REO policies, procedures, and standards.
• Identify inconsistencies, duplication, obsolete content, and compliance gaps.
• Exposing operational and audit risks embedded in existing documentation.
• Implement a consistent global REO structure, format, and approach; reduce regional variation and ensure alignment across all teams.
• Rewrite documentation into clear, practical, operational language; define mandatory vs guidance to remove ambiguity and improve usability.
• Engage regions to align requirements, balance global consistency with essential local considerations.
• Introduce version control, approvals, and defined ownership; ensure documentation is audit-ready, controlled, and consistently maintained.
• Support implementation, provide practical guidance, and establish ongoing review cycles.

Skills

Technical writing

Documentation

MS Office

Editing

Attention to detail

Organization

Communication

Education

Bachelor's degree in communications

Professional certification in Project/Program Management

Job description

CBRE Global Workplace Solutions in London is seeking a Technical Writer to support the management and upkeep of Property Services documentation (Policies & Procedures) aligned with Real estate Operations across regions (EMEA / APAC / AMS).

You will drive clarity and consistency globally, inventory and review REO policies, identify gaps, rewrite content into practical language, and establish version control, approvals, and ongoing review cycles with regional teams.