Technical Writer

Linnworks; Chichester; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Remote & flexible working

Laptop budget

Private medical insurance

Mental well-being support

25 days holiday

Training & development

Job summary

Linnworks is seeking a Technical Writer to join our Product team for a full-time, remote maternity cover role. You’ll convert Product Manager and Engineer output into customer-facing docs—help articles, user guides, release notes, API docs, and in-app content.

You’ll work hands-on with features before release, interview SMEs, and own content from drafting to publishing and upkeep, ensuring accuracy as the product evolves.

Qualifications

• 2+ years of professional technical writing experience in SaaS/tech.
• Ability to explain technical concepts clearly to non-technical audiences.
• Strong written English with grammar, clarity, tone and structure.
• Experience working with engineers and product managers to gather information.
• Familiarity with documentation platforms (Confluence, Zendesk Guide, ReadMe or similar).
• Portfolio of published documentation samples.

Responsibilities

• Write and maintain user guides, help center articles, release notes, API documentation and in-app content.
• Interview SMEs to extract and structure technical information.
• Own documentation projects end-to-end from planning to publishing and upkeep.
• Audit and refresh existing docs as the product evolves.
• Collaborate with Support and Customer Success to identify documentation gaps.
• Contribute to information architecture decisions for the docs site.

Skills

Technical writing

Interview SMEs

Explain complex tech

Self-directed

Organised

Information architecture

Markdown/HTML

Portfolio

Remote collaboration

Tools

Confluence

Zendesk Guide

ReadMe

GitBook

Docusaurus

MadCap Flare

Job description

We're looking for a Technical Writer to join our Product team in a full-time, remote maternity cover role. You'll be the person who turns what our Product Managers and Engineers build into documentation customers can use: help center articles, user guides, release notes, API docs, and in-app content.

The day-to-day is hands-on. You'll get into features before they ship, interview the people who know them best, and own each piece from first draft through publishing and upkeep. You'll also keep existing docs accurate as the product changes, and work with Support and Customer Success to fix the gaps customers keep running into.

You'll report to our VP, Product, and you'll have room to shape how we do things, from our style guide and templates to how the help center is organised. This is a good fit if you're self-directed, enjoy making complicated things simple, and can keep several projects moving at once.

Candidates must reside in the UK and have the right to work there

What You Will Do

• Write and maintain user guides, help center articles, release notes, API documentation, and in-app content
• Partner with Product Managers and Engineers to understand new features ahead of release and translate them into customer-facing documentation
• Interview subject matter experts (SMEs) to extract and structure technical information
• Own documentation projects end-to-end — from planning and drafting through review, publishing, and maintenance
• Audit and refresh existing documentation to keep it accurate as the product evolves
• Work within (and help evolve) our style guide, templates, and content standards
• Collaborate with Support and Customer Success to identify documentation gaps based on customer questions and tickets
• Contribute to information architecture decisions for the docs site/help center
• Use analytics and customer feedback to measure content effectiveness and prioritise updates
• Occasionally support other content needs — release announcements, internal knowledge base articles, onboarding materials

What You'll Bring To The Role

• 2+ years of professional technical writing experience, ideally in a SaaS, software, or technology environment
• Proven ability to explain complex technical concepts simply for a non-technical or semi-technical audience
• Strong written English — grammar, clarity, tone, and structure
• Experience working directly with engineers and/or product managers to gather technical information
• Experience using AI writing/authoring tools to accelerate drafting or content audits
• Familiarity with a documentation/help center platform (e.g., Confluence, Zendesk Guide, ReadMe, GitBook, ClickHelp, MadCap Flare, or similar)
• Basic understanding of software development concepts (APIs, releases, bug vs. feature, staging vs. production)
• Experience with version control or structured content workflows (e.g., Git, Markdown, or a CMS-based review process)
• A strong portfolio of published documentation samples
• Self-directed and organised — comfortable managing multiple documentation projects and deadlines simultaneously
• A background or interest in information architecture and taxonomy design
• Familiarity with Markdown, HTML/CSS basics, or static site generators (Docusaurus, Hugo, Jekyll)

Nice-to-Have

• Experience with DITA/XML or structured authoring/single-sourcing
• Experience documenting REST or GraphQL APIs, including reading OpenAPI/Swagger specs
• Exposure to localization/translation workflows for multi-language documentation
• Basic screen recording/video or GIF creation skills for tutorials
• Experience using AI writing/authoring tools to accelerate drafting or content audits
• Familiarity with UX writing or in-app microcopy
• Experience with content analytics (e.g., Google Analytics, docs-specific analytics) to inform prioritisation
• Prior experience in a fast-growing startup or scale-up environment
• Basic scripting or command-line comfort (helpful for docs-as-code workflows)

Why us?

• Remote & flexible working – with hybrid options in London or Chichester
• Fantastic team culture based on trust and belonging.
• Laptop & home office budget – 500 EUR to set up your ideal workspace.
• Private Medical Insurance with Aviva, including Dental & Optical.
• Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace.
• EAP confidential benefit – 24/7 access to compassionate guidance & expert advice
• 25 days holiday + bank holidays
• Training, support, and personal development

About us

As the global leader in the eCommerce automation sector, Linnworks has one mission: Giving our clients back their time to grow and lead their brands. Companies wanting to sell their products via marketplaces like Amazon, eBay, Facebook, etc need a platform to automate and monitor retail, inventory and shipping processes and performance.

We have teams across North America and Europe, and we are backed by Marlin Equity Partners, a leading growth equity firm headquartered out of California. Linnworks not only has the market-leading product for e-commerce automation but also attracts the best people in the industry. Highly skilled, passionate, and collaborative with a winning and customer-centric attitude - we pride ourselves on our people.

Life at Linnworks:

Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees and better service for our customers. We value the training and development of our employees deeply. We are committed to continuous investment in their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.