Remote SaaS Product Documentation Specialist

Linnworks; Chichester; Remoto; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote & flexible working

Laptop budget

Private medical insurance

Mental well-being support

25 days holiday

Training & development

Descrizione del lavoro

Linnworks is seeking a Technical Writer to join our Product team for a full-time, remote maternity cover role. You’ll convert Product Manager and Engineer output into customer-facing docs—help articles, user guides, release notes, API docs, and in-app content.

You’ll work hands-on with features before release, interview SMEs, and own content from drafting to publishing and upkeep, ensuring accuracy as the product evolves.

Competenze

• 2+ years of professional technical writing experience in SaaS/tech.
• Ability to explain technical concepts clearly to non-technical audiences.
• Strong written English with grammar, clarity, tone and structure.
• Experience working with engineers and product managers to gather information.
• Familiarity with documentation platforms (Confluence, Zendesk Guide, ReadMe or similar).
• Portfolio of published documentation samples.

Mansioni

• Write and maintain user guides, help center articles, release notes, API documentation and in-app content.
• Interview SMEs to extract and structure technical information.
• Own documentation projects end-to-end from planning to publishing and upkeep.
• Audit and refresh existing docs as the product evolves.
• Collaborate with Support and Customer Success to identify documentation gaps.
• Contribute to information architecture decisions for the docs site.

Conoscenze

Technical writing

Interview SMEs

Explain complex tech

Self-directed

Organised

Information architecture

Markdown/HTML

Portfolio

Remote collaboration

Strumenti

Confluence

Zendesk Guide

ReadMe

GitBook

Docusaurus

MadCap Flare

Descrizione del lavoro

Linnworks is seeking a Technical Writer to join our Product team for a full-time, remote maternity cover role. You’ll convert Product Manager and Engineer output into customer-facing docs—help articles, user guides, release notes, API docs, and in-app content.

You’ll work hands-on with features before release, interview SMEs, and own content from drafting to publishing and upkeep, ensuring accuracy as the product evolves.