Technical Trainer - EMEA

Postman; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Technical Trainer for the EMEA region to lead customer workshops and training. The ideal candidate will have extensive experience with Postman and a passion for enhancing customer experiences. Responsibilities include designing training programs and collaborating with various teams to align with product updates. The role offers a hybrid work model and comprehensive benefits.

Benefits

Full medical coverage

Flexible PTO

Wellness reimbursement

Monthly lunch stipend

Creche allowance

Qualifications

• 6 years minimum experience in enterprise training.
• Ability to facilitate complex technical issues.

Responsibilities

• Design and deliver trainings for customers.
• Develop training materials for Postman usage.
• Track and analyze training program effectiveness.

Skills

Training

Communication

Organization

Problem Solving

Tools

Postman

Job description

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Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

At Postman, we aim to put the customer at the center of everything we do. With over 17 million users, the Customer Education team is at the forefront of supporting our customers on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers’ journey.

Postman is seeking a Technical Trainer to bring energy, passion and skill to lead customer workshops and training for our enterprise customers both on-site and virtually. Our ideal candidate is someone who has extensive experience using Postman and has trained large organizations in the past. You will be responsible for leading ILT modules that support different user roles, industries and skill levels. The role will also manage ongoing design and delivery enhancements, always keeping the customer at the center.

What You’ll Do

• Design and deliver trainings that help customers understand how to use Postman effectively
• Develop training materials, such as presentation slides and in-product exercises that help customers and internal teams understand how to use Postman at all levels.
• Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs
• Track and analyze the effectiveness of training programs and make recommendations for improvements based on the pilot program.
• Keep up-to-date with product updates and new features to ensure training programs reflect the most current information.
  
  

About You

• 6 years minimum experience in enterprise training
• Ability to facilitate a resolution to complex technical issues
• Extensive experience using Postman
• Ability to travel up to 50% of the time
• Passion for operationalizing, reporting on, and continuously improving customer experiences at scale
• Consistent track record of successfully handling stakeholder relationships
• Highly organized, with proven ability to work autonomously and run multiple projects at one time
• French and English are required (other languages are a plus)
  
  

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Noida, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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