Technical Support & Training Manager (Field)

Monnoyeur; Corby; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Monnoyeur in the United Kingdom is seeking a Technical Support and Training Specialist to provide technical assistance to Impact engineers and the dealer network across brands. You will manage CAT lift trucks and HC warranty systems, and act as the primary liaison with OEMs, delivering both technical and health & safety training.

You will conduct audits of field, workshop and resident engineers, ensure Safe Systems of Work, and support the Training Team with inductions and course materials.

Qualifications

• Experience delivering and presenting training courses.
• Ability to communicate effectively at all levels.
• Willingness to travel nationwide and stay away from home as required.
• Excellent IT knowledge including Word, Excel and PowerPoint.
• Strong Leadership and Coaching skills.

Responsibilities

• Provide Technical Support to Impact engineers and the Dealer Network via Phone or email, including visits to customer sites.
• Prepare and deliver Technical and Health & Safety training courses with supporting materials.
• Deliver Health & Safety Toolbox Talks for Technical Training courses.
• Assist Technical Team by preparing Technical Service Bulletins and Health & Safety Bulletins.
• Audit Impact’s Safe Systems of Work and ensure compliance at all times.
• Collaborate with manufacturers, HC, and internal teams on technical matters.
• Produce detailed technical reports from Technical support visits.

Skills

Leadership

Coaching

Communication

IT skills

Organisational skills

Job description

Monnoyeur in the United Kingdom is seeking a Technical Support and Training Specialist to provide technical assistance to Impact engineers and the dealer network across brands. You will manage CAT lift trucks and HC warranty systems, and act as the primary liaison with OEMs, delivering both technical and health & safety training.

You will conduct audits of field, workshop and resident engineers, ensure Safe Systems of Work, and support the Training Team with inductions and course materials.