Technical Support Manager - Aprolis UK

Aprolis; Corby; On-site; GBP 32,000 - 46,000; Full time

Job summary

Monnoyeur is seeking a Technical Support and Training Specialist to provide onsite technical assistance to Impact depots and the dealer network across all brands. The role includes managing CAT lift trucks and HC warranty systems, serving as the primary liaison for Impact with OEMs, and delivering training.

You will travel nationwide, lead toolbox talks, prepare technical bulletins, and support the Training Team with H&S training.

Qualifications

• Previous experience and ability to deliver and present training courses is highly desirable.
• Ability to communicate effectively at all levels
• Ability to remain impartial
• Strong Leadership and Coaching skills
• Willingness to travel throughout the country and stay away from home as required.
• Excellent IT knowledge including use of Word, Excel and PowerPoint

Responsibilities

• Provide Technical Support to Impact engineers and Dealer Network by phone, email or onsite visits.
• Prepare and deliver Technical and H&S related training courses with supporting materials.
• Deliver Health & Safety Toolbox Talks before training sessions.
• Prepare Technical Service Bulletins and Health & Safety Bulletins as needed.
• Ensure training courses are cost effective in terms of location and attendance.
• Liaise with manufacturers and HC/MCFE on technical matters.

Skills

Technical Support

Training Delivery

Leadership

Job description

JOB PURPOSE:

• To provide Technical Support to Impact Depots and the Dealer Network across all Brands
• The management of the CAT lift trucks and HC warranty systems within the distributorship.
• Primary Technical Liaison /Representative for Impact with the OEM’s
• Roadside Tech Champion/Trainer
• To carry out audits to Field, Workshop and Resident based Engineers.
• To ensure Impact’s Safe Systems of Work (SSOW) are adhered to.
• To support existing Training Team by delivering both Technical and Health & Safety Training to Impact Employees.
• To provide Technical Support to the Warranty Administrator.

Description de poste

• PERSON SPECIFICATION: Previous experience and ability to deliver and present training courses is highly desirable.
• Ability to communicate effectively at all levels
• Ability to remain Impartial
• Strong Leadership and Coaching skills
• Willingness to travel throughout the country and stay away from home as and when required.
• Excellent IT knowledge including use of Word, Excel and PowerPoint
• Excellent interpersonal skills at all levels
• Excellent organisational skills, methodical with attention to detail and accuracy
• Ability to work using own initiative and prioritise workload
• Works well under pressure whilst adhering to deadlines

CORE ACTIVITIES:

• To provide Technical Support as and when required to Impact engineers and the Dealer Network.
• These may be either by Phone or email and will also involve visits to customer sites (including Dealers) when required.
• Prepare and deliver Technical and H&S related training courses including any supporting handouts/training material that may be required.
• Prepare and deliver Health & Safety ‘Toolbox Talks’ covering key H&S subjects.
• These will be carried out in advance of all Technical Training courses to ensure that Safe Systems of Work at the forefront of our employees' minds.
• To assist the Technical Team by preparing Technical Service Bulletins when necessary.
• To assist the Technical Team by preparing Health & Safety Bulletins when necessary.
• To maximise the cost effectiveness of all courses in terms of training course location and number of attendees.
• Liaise with other Manufacturer’s/Suppliers to obtain Technical Training/information as required.
• To liaise with MCFE on Technical matters/issues.
• To liaise with HC on Technical matters / issues
• Work closely with internal HC team to identify, resolve and feedback any issues that may arise.
• To ensure that Training documentation/course evaluation information are promptly sent to the HR Dept.
• To assist with internal depot H&S/Quality audits.
• Carry out random audits on Impact’s Safe Systems of Work to ensure employees remain compliant at all times.
• Take part in business development projects as required.
• To assist the Training Team by carrying out new engineer induction training modules.
• Produce detailed technical reports when carrying out any Technical support visits.
• To attend product training on both CAT and non-CAT machines then produce lesson plans to deliver Internally and Dealer network
• To provide technical support and training to Sales.
• The management of the CAT lift trucks and HC warranty systems within the distributorship.

Additional information

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