Technical Support Manager - Aprolis UK

Monnoyeur; Corby; On-site; GBP 36,000 - 48,000; Full time

Job summary

Monnoyeur in the United Kingdom is seeking a Technical Support and Training Specialist to provide technical assistance to Impact engineers and the dealer network across brands. You will manage CAT lift trucks and HC warranty systems, and act as the primary liaison with OEMs, delivering both technical and health & safety training.

You will conduct audits of field, workshop and resident engineers, ensure Safe Systems of Work, and support the Training Team with inductions and course materials.

Qualifications

• Experience delivering and presenting training courses.
• Ability to communicate effectively at all levels.
• Willingness to travel nationwide and stay away from home as required.
• Excellent IT knowledge including Word, Excel and PowerPoint.
• Strong Leadership and Coaching skills.

Responsibilities

• Provide Technical Support to Impact engineers and the Dealer Network via Phone or email, including visits to customer sites.
• Prepare and deliver Technical and Health & Safety training courses with supporting materials.
• Deliver Health & Safety Toolbox Talks for Technical Training courses.
• Assist Technical Team by preparing Technical Service Bulletins and Health & Safety Bulletins.
• Audit Impact’s Safe Systems of Work and ensure compliance at all times.
• Collaborate with manufacturers, HC, and internal teams on technical matters.
• Produce detailed technical reports from Technical support visits.

Skills

Leadership

Coaching

Communication

IT skills

Organisational skills

Job description

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are: Entrepreneurship Courage Respect Friendliness

Job Description Summary

JOB PURPOSE

• To provide Technical Support to Impact Depots and the Dealer Network across all Brands
• The management of the CAT lift trucks and HC warranty systems within the distributorship.
• Primary Technical Liaison /Representative for Impact with the OEM’s
• Roadside Tech Champion/Trainer
• To carry out audits to Field, Workshop and Resident based Engineers.
• To ensure Impact’s Safe Systems of Work (SSOW) are adhered to.
• To support existing Training Team by delivering both Technical and Health & Safety Training to Impact Employees.
• To provide Technical Support to the Warranty Administrator.

PERSON SPECIFICATION

• Previous experience and ability to deliver and present training courses is highly desirable.
• Ability to communicate effectively at all levels
• Ability to remain Impartial
• Strong Leadership and Coaching skills
• Willingness to travel throughout the country and stay away from home as and when required.
• Excellent IT knowledge including use of Word, Excel and PowerPoint
• Excellent interpersonal skills at all levels
• Excellent organisational skills, methodical with attention to detail and accuracy
• Ability to work using own initiative and prioritise workload
• Works well under pressure whilst adhering to deadlines

CORE ACTIVITIES

• To provide Technical Support as and when required to Impact engineers and the Dealer Network. These may be either by Phone or email and will also involve visits to customer sites (including Dealers) when required.
• Prepare and deliver Technical and H&S related training courses including any supporting handouts/training material that may be required.
• Prepare and deliver Health & Safety ‘Toolbox Talks’ covering key H&S subjects. These will be carried out in advance of all Technical Training courses to ensure that Safe Systems of Work at the forefront of our employees. minds.
• To assist the Technical Team by preparing Technical Service Bulletins when necessary.
• To assist the Technical Team by preparing Health & Safety Bulletins when necessary.
• To maximise the cost effectiveness of all courses in terms of training course location and number of attendees.
• Liaise with other Manufacturer’s/Suppliers to obtain Technical Training/information as required.
• Liaise with MCFE on Technical matters/issues.
• To liaise with HC on Technical matters / issues Work closely with internal HC team to identify, resolve and feedback any issues that may arise.
• To ensure that Training documentation/course evaluation information are promptly sent to the HR Dept.
• To assist with internal depot H&S/Quality audits.
• Carry out random audits on Impact’s Safe Systems of Work to ensure employees remain compliant at all times.
• Take part in business development projects as required.
• To assist the Training Team by carrying out new engineer induction training modules.
• Produce detailed technical reports when carrying out any Technical support visits.
• To attend product training on both CAT and non-CAT machines then produce lesson plans to deliver Internally and Dealer network
• To provide technical support and training to Sales.
• The management of the CAT lift trucks and HC warranty systems within the distributorship.

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By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.

We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver.

Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture.

We offer a comprehensive range of services - from sales and leasing to training and digital transformation.

Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation.

Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity.

Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.