Technical Support Technician

Mobilus Limited; Marlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Technical Support Technician to join their team in Marlow. This role involves providing top-notch technical support to SME clients, troubleshooting issues, and implementing solutions. You will engage directly with customers, ensuring their technical needs are met while developing your skills in a supportive environment. This is a fantastic opportunity for growth, with the potential to advance into a management position. If you have a passion for technology and customer service, this role is perfect for you.

Qualifications

• Strong technical knowledge and experience with Microsoft 365 and Windows Server.
• Experience in 2nd line support or advanced 1st line support.

Responsibilities

• Fix technical problems for existing customers and implement solutions for new ones.
• Act as an escalation point for a team and develop customer relationships.

Skills

Microsoft 365 solutions

Windows Server Management

Active Directory

Network Management

Firewall Management

IP Telephony

Windows OS

Apple Mac OS

RDS / Terminal Services

Microsoft Azure

PowerShell

Job description

We are working in partnership with a leading Managed Services Provider who have been highly committed to delivering outstanding client support to SME s for the past 20 years. They are now looking to welcome a Technical Support Technician on board, in their offices in Marlow to act as the escalation point for a team of three, as well as developing and maintaining relationships with their customers.

The Technical Support Engineer will be responsible for fixing technical problems for existing customers and creating/implementing technical solutions for new customers. You will be speaking directly to customers from the start with onsite visits from time to time. You will be expected to help with solving problems outside of your direct area, so an open mind to helping out with basic PC and networking problems will be required.

You will possess strong technical knowledge and commercial experience of working with the following:

• Microsoft 365 solutions (Exchange, Entra, Intune etc.)
• SharePoint & Teams site management
• Windows Server Management, Active Directory, database management, group policy, security, user and group management
• Network, Firewall & IP Telephony
• Windows and Apple Mac OS
• RDS / Terminal Services
• Microsoft Azure
• PowerShell

The Technical Support Technician will be structured in their approach and have impressive technical and problem-solving skills. As well as being highly personable, they will need to be adaptable, efficient, open-minded and relish solving technical problems with effective and timely solutions. You will need previous experience of working for an MSP (Managed Service Provider), as well as proven experience of onboarding and implementing solutions/Microsoft Tenancies for new customers. Your experience will ideally be in-line with 2nd line support, or an experienced 1st line support, ready to move into 2nd line. A driving license is essential to allow for visits to customer sites.

This is a great opportunity for a Technical Support Technician to develop their career and contribute to the processes and procedures, with the very realistic goal of developing into a management role for the right candidate.