Technical Support Specialist — Retail Payments
Trust Payments Ltd
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Benefits offered by this job
Job summary
Trust Payments Ltd is seeking a Technical Support Officer for our Trust Retail team in Bournemouth. You will be the technical expert supporting cutting-edge EPOS and payment solutions, delivering second-line support, and ensuring seamless integration of retail systems.
The role requires 1+ years in technical support, strong IT skills, and experience with Zendesk. Office-based with rotating shifts and potential flexible patterns. Training provided.
Qualifications
- 1+ years in a technical support or similar role.
- Experience supporting customers via phone and email, including managing challenging situations.
- Ability to manage a busy workload in a fast-paced environment.
- Strong IT skills (Microsoft Office, Salesforce, CRM tools).
- Problem-solving skills with the ability to explain technical concepts clearly.
- Experience working in an ITIL environment.
- Experience with Zendesk or similar ITSM tools.
- Background in retail or payment services.
- Knowledge of payment systems.
Responsibilities
- Resolve technical issues via Zendesk (phone & email).
- Support customers with till systems, integrations, and merchant services.
- Manage escalations and liaise with banks and development partners.
- Contribute to our 24/7 support model on rotation.
Skills
Tools
Job description
Trust Payments Ltd is seeking a Technical Support Officer for our Trust Retail team in Bournemouth. You will be the technical expert supporting cutting-edge EPOS and payment solutions, delivering second-line support, and ensuring seamless integration of retail systems.
The role requires 1+ years in technical support, strong IT skills, and experience with Zendesk. Office-based with rotating shifts and potential flexible patterns. Training provided.
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