Head of Development (Trust Retail) - UK

Hibob Inc.; Bournemouth; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Mental health resources

Annual leave provisions

Family-friendly policies

Pension scheme

Healthcare plans

Life assurance

Regular corporate events

Job summary

Trust Payments is seeking a Head of Development (Trust Retail) to lead the software department in Bournemouth, UK. Initially based full-time in the office during the first 6 months, with a move to hybrid working thereafter.

The role emphasizes development standards, agile methodologies, and stakeholder collaboration to drive successful delivery across multiple workstreams. The position includes on-call support, leadership of hiring for development resources, and ensuring customer-facing delivery

Qualifications

• Minimum 5 years managing SaaS development teams.
• Experience delivering cloud-based products.
• Experience managing large enterprise customer implementations.
• People management experience in delivery and operation teams.
• Understanding of Retail SaaS solutions – for example Inventory Management.
• Strong stakeholder management and communication skills.

Responsibilities

• Develop and implement Agile, Scrum, and Kanban to improve developer velocity.
• Oversee and optimize development processes.
• Align Jira workflows with delivery methodologies.
• Collaborate with Delivery team to adapt working methodologies.
• Uphold and facilitate Agile ceremonies to support Sprint execution.
• Enable development teams to achieve Sprint and project goals across multiple workstreams.
• Mentor Development Managers and Senior Developers.
• Help establish a culture of psychological safety.

Skills

SaaS management

People management

Stakeholder management

Business skills

Technical skills

Cloud-based products

Job description

Company Description: Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services. Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Find out more at www.trustpayments.com.

Trust Payments have an exciting opportunity for a Head of Development (Trust Retail) to join our Trust Retail team.

Location:

Hybrid - UK / Bournemouth, United Kingdom (Candidates MUST be willing to based in Bournemouth)

Salary:

Competitive + Benefits

***During your 6 months period, you'll be based in the office full-time, after 6 months, you'll have the opportunity to move to a hybrid working pattern.

Please note that due to the nature of this role, all shortlisted candidates will be required to attend an in-person interview at our Bournemouth office.

***Our New Bournemouth Office

• Topfloorofficeswithstunningseaviews
• Roofterrace—agreatspottorecharge
• Socialareacompletewithapooltable
• CentralBournemouthlocation
• Justa15-minutewalktoBournemouthbeach
• Regular social events to keep the team connected

How will you make an impact in this role?

Follow and encourage all members of the software department to adhere to the expected development standards across the core code base and expected development processes. Provide suggestions and improvements to coding standards and processes

This role includes participation in an on-call Rota, providing 24/7 support coverage for a one-week period approximately every 5 to 6 weeks (subject to Rota size at any given time).

• On-call allowance: A fixed additional payment is provided for each on-call week, compensating for your availability during that period
• TimeOffinLieu(TOIL):Whereworkiscarriedoutsignificantlyoutsideofstandardworkinghours,TOILwillbeaccruedaccordingly

We are committed to ensuring that out-of hours responsibilities are shared fairly and that colleagues are appropriately recognized for their time and commitment.

What We Expect of You, Day To Day:

Development & Process

• Implement and continuously refine Agile, Scrum, and Kanban methodologies to improve developer velocity
• Oversee and optimise development processes, identifying and implementing improvements as needed
• Align Jira workflows with delivery methodologies, implementing efficiencies where appropriate
• Collaborate with the Delivery team to adapt working methodologies to situational demand
• Uphold and facilitate agreed Agile ceremonies to support effective Sprint execution
• Enable development teams to achieve Sprint and project goals across multiple concurrent workstreams

Mentorship

• Coach and motivate Development Managers and Senior Developers to develop their team leadership skills and problem-solving abilities

Culture

• Help establish a culture of psychological safety where developers and testers feel comfortable taking risks and learning from failure

Customer Interaction

• Engage with customers and stakeholders to resolve issues and develop solutionsCommunicate effectively with customers across in-person and remote settings
• Represent the team in customer-facing ExCo and planning sessions

Knowledge

• Have a comprehensive understanding of Trust Retail's software products, and how they operate and interact

Tech Stack

• Collaborate with the Head of Technology to evaluate and define the technologies, frameworks, and languages adopted across the software department
• Partner with the Head of Technology in reviewing and approving high-level architectural decisions

Hiring

• Oversee the creation of job descriptions for both new and existing roles
• Lead the end-to-end hiring process for development resources, ensuring selection of the most qualified candidates

Qualifications

• Minimum 5 year managing SaaS Development teams
• Experience in delivering cloud base products.
• Experience in managing large enterprise customer implementations.
• People management experience in delivery and operation teams
• Understanding of Retail SaaS solutions – for example Inventory Management
• Strong stakeholder management
• Business and technical skills

We offer comprehensive benefits to support our team members and their families' well-being.

Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth
• Flexible work arrangements tailored to role requirements and business needs
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
• Robust compensation package, including pension scheme, healthcare plans, and life assurance
• Regular corporate events fostering team cohesion and company culture
• Diverse company culture and global working environment

• Continuous professional development and career advancement opportunities

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Get a glimpse into the exciting world of Trust Payments through:

• Our Careers Page
• Our LinkedIn Life Pages

Trust Payments is an Equal Opportunities Employer

We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.

Automated Assessment Notice

Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions.