Technical Support Specialist I - Windows & Mac Helpdesk

Relx Plc; Oxford; Presencial; GBP 25.000 - 34.000; Jornada completa

Descripción de la vacante

Elsevier in Oxford is seeking a Technology Support Specialist to join TechSquad, delivering responsive, user-focused help across workplace tools. You will troubleshoot issues, manage incidents, support device lifecycles, and contribute to continuous improvement of the employee technology experience.

The role emphasizes teamwork, clear communication, and a customer-service mindset, with opportunities to grow skills in automation and AI-assisted capabilities while supporting Windows endpoints,

Formación

• Good working knowledge of Windows endpoints and common hardware/software issues.
• Basic familiarity with macOS and Apple hardware, with willingness to develop further.
• Understanding of laptops, desktops, peripherals, and connectivity issues.
• A strong customer-service mindset and clear written and verbal communication.
• Structured problem-solving, curiosity and a willingness to learn.

Responsabilidades

• Provide friendly, timely support for hardware, software, and connectivity issues.
• Take ownership of incidents and service requests through to resolution where possible, escalating as needed.
• Follow established support processes, security requirements and service management practices.
• Translate technical information into clear guidance for users.
• Support Windows endpoints and Microsoft 365 applications; basic Mac support.

Conocimientos

Windows troubleshooting

Mac support basics

Customer service

Communication skills

Teamwork

Automation basics

Herramientas

Microsoft 365

Endpoint management tools

Descripción del empleo

Elsevier in Oxford is seeking a Technology Support Specialist to join TechSquad, delivering responsive, user-focused help across workplace tools. You will troubleshoot issues, manage incidents, support device lifecycles, and contribute to continuous improvement of the employee technology experience.

The role emphasizes teamwork, clear communication, and a customer-service mindset, with opportunities to grow skills in automation and AI-assisted capabilities while supporting Windows endpoints,