Tech Support Specialist I — Flexible Hours & Growth

Elsevier; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Elsevier’s TechSquad in the End User Computing (EUC) function seeks a Technology Support Specialist to deliver responsive, user-focused support across workplace tech. You’ll work with colleagues across the business, troubleshooting issues, managing incidents and improving device lifecycle processes.

You’ll be part of a friendly, collaborative team that values knowledge sharing and continuous learning, including automation and AI-driven improvements. This role is based in Oxford, UK.

Qualifications

• Good working knowledge of Windows endpoints and troubleshooting.
• Familiarity with macOS and Apple hardware; willingness to develop further Mac support.
• Understanding of laptops, desktops, peripherals and connectivity issues.
• Strong customer-service mindset with clear written and verbal communication.
• Structured problem-solving, curiosity and willingness to learn.
• Ability to organise work and take responsibility; seek support when needed.
• Strong teamwork and knowledge sharing across TechSquad and partner teams.
• Comfort using productivity tools including automation and AI-assisted capabilities.

Responsibilities

• Provide friendly, professional and timely support for hardware, software, applications and connectivity issues.
• Take ownership of incidents and service requests through to resolution, escalating as needed.
• Follow established support processes and security requirements.
• Translate technical information into clear guidance for colleagues with varying knowledge.
• Support Windows endpoints and Microsoft 365 applications.
• Provide basic macOS and Apple hardware support and develop Mac capability.
• Support laptops, desktops, mobiles, docks, monitors and room tech.
• Assist with access, identity, remote-working and network-connectivity issues.

Skills

Windows troubleshooting

macOS familiarity

customer-service mindset

communication skills

problem-solving

team collaboration

AI-assisted capabilities

productivity tools

Tools

Microsoft 365

Automation tooling

Job description

Elsevier’s TechSquad in the End User Computing (EUC) function seeks a Technology Support Specialist to deliver responsive, user-focused support across workplace tech. You’ll work with colleagues across the business, troubleshooting issues, managing incidents and improving device lifecycle processes.

You’ll be part of a friendly, collaborative team that values knowledge sharing and continuous learning, including automation and AI-driven improvements. This role is based in Oxford, UK.