Technical Support Specialist (Electrical Bias)

The Engineer UK; Poole; On-site; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist with electrical expertise to join their team. This role involves supporting systems that save lives, troubleshooting technical issues, and providing clear guidance to both installers and end-users. With a commitment to continuous improvement and a supportive environment, you'll contribute to critical projects in smoke control and fire safety. If you're looking for a role that combines technical challenges with meaningful impact, this opportunity is perfect for you.

Benefits

Competitive salary

Training and upskilling opportunities

Free on-site parking

Tools and resources provided

Supportive technical environment

Qualifications

• Proven experience in technical support or remote engineering roles.
• Ability to read wiring schematics and system layouts.

Responsibilities

• Serve as the go-to expert for technical queries via various channels.
• Troubleshoot hardware and systems, especially in fire safety installs.

Skills

Technical Support Experience

IT and Systems Knowledge

Effective Communication

Electrical Competence

Fault-Finding Skills

Education

NVQ Level 3 in Electrical Installation

18th Edition Wiring Regulations

Tools

Ticketing Systems

Remote Access Tools

CRM Software

Job description

Technical Support Specialist (Electrical Bias)

Join to apply for the Technical Support Specialist (Electrical Bias) role at The Engineer UK.

About The Job

Job Title: Technical Support Specialist (Electrical Bias)

Location: Poole, Dorset

Salary: Depending on experience

Job Type: Full Time, Permanent

Reports To: Controls Manager

Role Overview

Help the people who install and maintain systems that save lives. If you're an electrically qualified professional ready to move beyond site work, this role is for you. Support systems in the field, solve problems efficiently, and communicate technical information clearly to non-technical people.

Responsibilities

• Be the go-to expert for technical queries via phone, email, remote login, and CRM.
• Troubleshoot hardware, controls, and systems, especially in smoke ventilation, BMS, or fire safety installs.
• Translate complex issues into clear, practical guidance for installers and end-users.
• Support field engineers with backup, guidance, or verification.

Continuous Improvement

• Identify recurring issues and escalate for engineering or product review.
• Contribute to product design, build internal knowledge bases, and support training.
• Maintain detailed records of issues, fixes, and escalations.

Essential Skills and Qualifications

• Proven experience in technical support, helpdesk, or remote engineering roles.
• Strong IT, systems, and fault-finding knowledge (hardware/software).
• Effective communication skills; calm under pressure and clear under stress.
• Familiarity with ticketing systems, remote access tools, and CRMs.
• Electrical competence; ability to read wiring schematics and system layouts.

Preferred Qualifications

• NVQ Level 3 in Electrical Installation or equivalent.
• 18th Edition Wiring Regulations.
• Experience with smoke control, HVAC, fire safety systems, or BMS.
• Background in installation, commissioning, or service.
• Knowledge of PAT, RAMS, and compliance standards.

Why Work With Us?

We are Vent Engineering, UK leaders in smoke control, with over 35 years of experience protecting lives across the UK. Our projects include high-profile developments like Castlepoint Shopping Centre and BH2 Bournemouth. Join our expert team where your input matters and your experience helps save lives.

What We Offer

• Competitive salary starting at £35,000 based on experience
• Training and upskilling opportunities
• Free on-site parking, tools, and resources
• Supportive, expert-led technical environment

Additional Information

Candidates must have the legal right to live and work in the UK. Please click the APPLY button to submit your CV and Cover Letter. Relevant previous roles include Service Desk Engineer, Infrastructure Engineer, ICT Systems Engineer, IT Technician, among others.