Technical Support Specialist

Inlogik; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading software company in Farnborough is seeking a Technical Support Specialist to join their Client Support team. This role involves providing effective technical support to customers, assisting with product configuration, and troubleshooting issues. The ideal candidate will have experience in web development and strong communication skills. Join a supportive team that values work-life balance and offers career development opportunities.

Benefits

Flexible work arrangements

Health and wellness programs

Ongoing training and career development opportunities

Qualifications

• Experience with web development including HTML, CSS, XML, and XSLT.
• Customer-centric with strong communication skills across all levels.

Responsibilities

• Provide excellent customer support, including assisting clients with configuration and troubleshooting.
• Proactively monitor ticket system and support inboxes, responding to customer issues.

Skills

Communication

Troubleshooting

Analytical Skills

Tools

SFTP

Microsoft Office

SQL

Job description

Inlogik Farnborough, England, United Kingdom

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Inlogik Farnborough, England, United Kingdom

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Inlogik is a recognized software leader creating secure, stable, and user-friendly commercial credit card and expense management solutions. Our corporate vision is to provide intuitive, intelligent, and innovative spend management solutions that exceed industry expectations. We are a close-knit team that has built and maintains a competitive product offering, coupled with exceptional service and support, positioning Inlogik as a strong presence in the global market.

Joining our Client Support team as a Technical Support Specialist, you will provide effective and efficient technical support to Inlogik customers. This role is an integral part of the support, maintenance, and application implementation teams.

Your Day To Day Tasks May Include

• Provide excellent customer support, including assisting clients with configuration and troubleshooting of Inlogik products.
• Proactively monitor our ticket system and support inboxes, responding to customer issues within agreed timeframes.
• Manage file and document transfer between Inlogik & clients and resolve issues as required.
• Perform scheduled daily checks accurately and on time.
• Assist with troubleshooting day-to-day issues related to Inlogik products.
• Investigate, reproduce, and document reported issues.
• Provide technical pre-sales, implementation, and client management support.
• Deploy bespoke deliverables to clients as requested.
• Participate in and contribute to technological and process improvements within Inlogik.

The Experience And Skills We Are Looking For

• Experience with web development including HTML, CSS, XML, and XSLT.
• Experience supporting web-based applications using SQL.
• Customer-centric with strong communication skills across all levels.
• Previous experience with expense management software is preferred.
• Knowledge of business tools like SFTP, Microsoft Office, and ticketing systems.
• Excellent analytical, troubleshooting, and business analysis skills.
• Ability to produce clear, accurate documentation.
• Self-motivated with a willingness to learn and face challenges.
• Strong team player with excellent communication and multitasking skills.
• Opportunities for business development support may be available.

Benefits of Joining Inlogik

• Flexible work arrangements for work-life balance.
• Secure office environment and options for remote work.
• Competitive salary package.
• Ongoing training and career development opportunities.
• Health and wellness programs.
• Supportive, collaborative team environment.
• Additional amenities like breakfast and lunch options.

If you are eligible to work in England, apply now by sending your updated resume, contact number, and availability.

Additional Details

• Seniority level: Entry level
• Employment type: Other
• Job function: Information Technology
• Industries: Software Development