Technical Support Specialist

Arcom IT; Aldershot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a 2nd Line Support Engineer to deliver exceptional support for IT and Telecom Networks. You will troubleshoot and resolve issues via remote and onsite support, utilizing Microsoft 365 tools among others. This full-time position requires a strong problem-solver with a background in IT support and a valid UK driving license.

Qualifications

• 1-2 years’ experience in IT & Telecoms support.
• Basic understanding of Microsoft Office 365, Active Directory, and Windows Domains.
• Basic knowledge of TCP/IP Networks, routers, firewalls, and switches.

Responsibilities

• Provide remote support to customers’ IT and Telecom Networks.
• Manage ticketing system and follow documented processes.
• Escalate unresolved issues to the 3rd Line team.

Skills

Communication

Problem Solving

Organisational skills

Education

Microsoft 365 Certification

Job description

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2nd Line Support Engineer - Full Time - permanent

Important: please DONOT APPLY if you don't have the below requirements:

Need to holdfull UK driving licenseand haveown transport.

Need to be able to reliably commute or relocate to Aldershot, GU11 1TW for this job?

Need to be able to work in the UK without restriction (we don't provide sponsorship).

Job Description

As a 2nd Line Technical Support Engineer, you will be responsible for providing remote support and onsite support to customer’s IT and Telecom Networks, this includes Hosted(O365, SharePoint, Azure, Avaya VOIP and Gamma VOIP)

Responsibilities

• Provide remote support to customers’ IT and Telecom Networks.
• Handle support telephone calls and emails directly from customers.
• Work towards a target of first-time fix for all issues.
• Escalate unresolved issues to the 3rd Line team in a timely manner.
• Use Remote Monitoring & Management (RMM) systems to identify and address potential issues.
• Record all work within the ticketing system and follow documented processes and procedures.
• Provide remote end-user training where required.
• Manage your own workload effectively.
• Maintain internal controls and procedures, providing recommendations for improvements where applicable.

Qualifications

• Microsoft 365 Certification.
• Ideally, a minimum of 1-2 years’ experience in IT & Telecoms support.
• Basic understanding of Microsoft Office 365, Active Directory, and Windows Domains.
• Basic knowledge of TCP/IP Networks, routers, firewalls, and switches.
• Basic understanding of virtualisation (VMware / Hyper-V) and Cloud Technologies (Preferably Azure).
• Self-motivated and enthusiastic with strong communication skills (written & verbal).
• Ability to organise and prioritise work effectively.
• Strong technical problem-solving skills.
• UK Driving License is essential.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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