Technical Support Specialist

ZipRecruiter; Aldershot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the IT support sector is seeking a 2nd Line Support Engineer to provide remote and onsite support for clients' IT and Telecom Networks. The ideal candidate will have Microsoft 365 Certification, strong technical problem-solving abilities, and experience in IT support, as well as excellent communication skills and the ability to work independently. This full-time, permanent position is based in Aldershot and requires a UK driving license.

Qualifications

• 1-2 years' experience in IT & Telecoms support required.
• Basic understanding of networks and cloud technologies necessary.
• Self-motivated, strong communication, and problem-solving skills essential.

Responsibilities

• Provide remote support to customers' IT and Telecom Networks.
• Handle support calls and emails directly from customers.
• Work towards a target of first-time fix for all issues.

Skills

Communication skills

Problem-solving

Organisational skills

Education

Microsoft 365 Certification

Tools

Remote Monitoring & Management systems

Microsoft Office 365

Active Directory

TCP/IP Networks

VMware

Azure

Job description

Job Description

2nd Line Support Engineer - Full Time - permanent

Job description

Important: please DONOT APPLY if you don't have the below requirements:

Need to holdfull UK driving licenseand haveown transport.

Need to be able to reliably commute or relocate to Aldershot, GU11 1TW for this job?

Need to be able to work in the UK without restriction (we don't provide sponsorship).

Job Description

As a 2nd Line Technical Support Engineer, you will be responsible for providing remote support and onsite support to customer’s IT and Telecom Networks, this includes Hosted(O365, SharePoint, Azure, Avaya VOIP and Gamma VOIP)

Responsibilities

• Provide remote support to customers’ IT and Telecom Networks.
• Handle support telephone calls and emails directly from customers.
• Work towards a target of first-time fix for all issues.
• Escalate unresolved issues to the 3rd Line team in a timely manner.
• Use Remote Monitoring & Management (RMM) systems to identify and address potential issues.
• Record all work within the ticketing system and follow documented processes and procedures.
• Provide remote end-user training where required.
• Manage your own workload effectively.
• Maintain internal controls and procedures, providing recommendations for improvements where applicable.

Qualifications

• Microsoft 365 Certification.
• Ideally, a minimum of 1-2 years’ experience in IT & Telecoms support.
• Basic understanding of Microsoft Office 365, Active Directory, and Windows Domains.
• Basic knowledge of TCP/IP Networks, routers, firewalls, and switches.
• Basic understanding of virtualisation (VMware / Hyper-V) and Cloud Technologies (Preferably Azure).
• Self-motivated and enthusiastic with strong communication skills (written & verbal).
• Ability to organise and prioritise work effectively.
• Strong technical problem-solving skills.
• UK Driving License is essential.