Technical Support Services Contract Manager

MASS; Neston; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private Medical Insurance

Private Dental Insurance

Discounts on Private Medical Insurance

25 days' annual leave plus public hols

Buy/sell up to 5 days' annual leave

Two charity volunteering days per year

Two pension schemes

Annual wellbeing allowance £240

Car Leasing Scheme (electric/hybrid)

Cycle to Work Scheme

Life Assurance up to 4x salary

Job summary

MASS is seeking a Technical Support Services Contract Manager to lead a high-profile defence contract on-site in Corsham, Wiltshire. You will oversee delivery, governance, and performance across technical support services, working with customer stakeholders, technical teams and senior leaders.

The role requires strong governance, budgeting and change-control experience within secure environments. On-site work and travel across the UK may be involved, with discretionary bonuses and comprehensive

Qualifications

• Experience managing complex service delivery, especially defence contracts.
• Strong governance, reporting and performance management background.
• Proven ability to manage budgets and financial performance.
• Excellent stakeholder and customer relationship skills.

Responsibilities

• Lead delivery of technical support services to the customer.
• Act as primary interface for contractual and operational matters.
• Manage contract performance against objectives and service levels.
• Provide governance through reviews and annual management assessments.
• Produce reports on technical and financial performance, staffing and health and safety.
• Lead contract change control and commercial processes.

Skills

Governance and reporting

Stakeholder management

Contract management

Leadership

Job description

Technical Support Services Contract Manager

Location: Corsham, Wiltshire (On-Site)

Salary: depending on experience, plus bonus and benefits

In addition to a competitive salary and discretionary performance-related bonus, we offer a comprehensive benefits package, including:

• Private Medical Insurance
• Private Dental Insurance
• Discounts on Private Medical Insurance for family members
• 25 days' annual leave plus public holidays
• Option to buy or sell up to 5 days' annual leave
• Two paid charity volunteering days per year
• Choice of two pension schemes
• Annual wellbeing allowance of £240
• Electric and Hybrid Car Leasing Scheme
• Cycle to Work Scheme
• Life Assurance of up to four times annual salary

Lead a Strategic Defence Contract

We are seeking an experienced and commercially astute Technical Support Services Contract Manager to lead the delivery and governance of a strategically important technical support services contract within the UK defence and national security community.

This is a high-profile leadership role based full-time on-site in Corsham, working directly with customer stakeholders, technical specialists and senior business leaders to ensure the successful delivery of a complex support services contract. The role is responsible for contract performance, customer satisfaction, financial management, governance, risk management and resource planning.

Security Requirements

• Be a Sole British National
• Be capable of attaining and maintaining Developed Vetting (DV) clearance
• Be willing to undergo all necessary security vetting and screening processes
• Be able to work within highly secure Government and Defence environments
• Be willing to work full-time on-site in Corsham, Wiltshire
• Be willing and able to travel across the UK and to the USA

Applications from candidates who do not meet these requirements cannot be considered.

Key Responsibilities

• Lead the successful delivery of technical support services to the customer.
• Act as the primary customer interface for contractual and operational matters.
• Manage contract performance against agreed objectives, service levels and contractual commitments.
• Deliver effective governance through progress reviews, contract reviews and annual management reviews.
• Produce high-quality reports covering technical performance, financial performance, staffing, contractual matters and health and safety.
• Manage risks, issues, opportunities and improvement initiatives.
• Lead contract tasking, change control and commercial processes.
• Manage contract amendments, financial forecasting and commercial performance.
• Coordinate delivery teams to ensure appropriate capability, capacity and skills are available.
• Build strong customer relationships and identify opportunities for contract growth.

Essential Experience

• Experience managing complex service delivery, support services or defence contracts.
• Strong customer relationship and stakeholder management skills.
• Proven track record of governance, reporting and performance management.
• Experience managing budgets, forecasting and financial performance.
• Strong commercial awareness and understanding of contract change control.
• Ability to lead multidisciplinary teams in a secure or regulated environment.

Why Join Us?

This is an opportunity to lead a strategically important contract supporting critical defence capability. You'll have significant autonomy, direct customer engagement and responsibility for driving operational excellence, contractual performance and service delivery within a highly respected organisation.

This is an opportunity to take ownership of a strategically important contract, work alongside exceptional technical professionals and build trusted relationships with key defence stakeholders while ensuring the successful delivery of an important service.