Technical Support Services Contract Manager

Mass Consultants Ltd; Corsham; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Private Medical Insurance

Private Dental Insurance

Family insurance discount

25 days annual leave

Buy/sell extra leave

Charity volunteering days

Pension schemes

Wellbeing allowance £240

Car Leasing Scheme

Cycle to Work

Life Assurance

Job summary

Mass Consultants Ltd in Corsham, Wiltshire, is seeking a Technical Support Services Contract Manager to lead the delivery and governance of a strategic defence contract in the UK. The role interacts with customer stakeholders, technical specialists and senior leaders to ensure performance, governance and risk management.

This high-profile, on-site position requires Sole British National and DV clearance readiness; travel across the UK and USA may be required; you will oversee budgets, reporting

Qualifications

• Experience managing complex service delivery or defence contracts.
• Strong customer relationship and stakeholder management.
• Proven governance, reporting and performance management experience.
• Experience managing budgets, forecasting and financial performance.
• Ability to lead multidisciplinary teams in secure environments.

Responsibilities

• Lead the successful delivery of technical support services to the customer.
• Act as the primary customer interface for contractual matters.
• Manage contract performance against objectives, SLAs and commitments.
• Deliver governance through progress reviews, contract reviews and annual management reviews.
• Produce high-quality reports covering technical performance, financial performance, staffing, contractual matters and health and safety.
• Manage risks, issues, opportunities and improvement initiatives.
• Lead contract tasking, change control and commercial processes.
• Manage contract amendments, financial forecasting and commercial performance.
• Coordinate delivery teams to ensure appropriate capability, capacity and skills are available.
• Build strong customer relationships and identify opportunities for contract growth.

Skills

Contract management

Stakeholder management

Governance & reporting

Budgeting & forecasting

Security-aware leadership

Job description

Technical Support Services Contract Manager

Location: Corsham, Wiltshire (On-Site)
Salary: depending on experience, plus bonus and benefits

In addition to a competitive salary and discretionary performance-related bonus, we offer a comprehensive benefits package, including:

• Private Medical Insurance
• Private Dental Insurance
• Discounts on Private Medical Insurance for family members
• 25 days' annual leave plus public holidays
• Option to buy or sell up to 5 days' annual leave
• Two paid charity volunteering days per year
• Choice of two pension schemes
• Annual wellbeing allowance of £240
• Electric and Hybrid Car Leasing Scheme
• Cycle to Work Scheme
• Life Assurance of up to four times annual salary

Lead a Strategic Defence Contract

We are seeking an experienced and commercially astute Technical Support Services Contract Manager to lead the delivery and governance of a strategically important technical support services contract within the UK defence and national security community.

This is a high-profile leadership role based full-time on-site in Corsham, working directly with customer stakeholders, technical specialists and senior business leaders to ensure the successful delivery of a complex support services contract. The role is responsible for contract performance, customer satisfaction, financial management, governance, risk management and resource planning.

Security Requirements

Due to the nature of the work, applicants must:

• Be a Sole British National
• Be capable of attaining and maintaining Developed Vetting (DV) clearance
• Be willing to undergo all necessary security vetting and screening processes
• Be able to work within highly secure Government and Defence environments
• Be willing to work full-time on-site in Corsham, Wiltshire
• Be willing and able to travel across the UK and to the USA

Applications from candidates who do not meet these requirements cannot be considered.

Key Responsibilities

• Lead the successful delivery of technical support services to the customer.
• Act as the primary customer interface for contractual and operational matters.
• Manage contract performance against agreed objectives, service levels and contractual commitments.
• Deliver effective governance through progress reviews, contract reviews and annual management reviews.
• Produce high-quality reports covering technical performance, financial performance, staffing, contractual matters and health and safety.
• Manage risks, issues, opportunities and improvement initiatives.
• Lead contract tasking, change control and commercial processes.
• Manage contract amendments, financial forecasting and commercial performance.
• Coordinate delivery teams to ensure appropriate capability, capacity and skills are available.
• Build strong customer relationships and identify opportunities for contract growth.

Essential Experience

• Experience managing complex service delivery, support services or defence contracts.
• Strong customer relationship and stakeholder management skills.
• Proven track record of governance, reporting and performance management.
• Experience managing budgets, forecasting and financial performance.
• Strong commercial awareness and understanding of contract change control.
• Ability to lead multidisciplinary teams in a secure or regulated environment.

Why Join Us?

This is an opportunity to lead a strategically important contract supporting critical defence capability. You'll have significant autonomy, direct customer engagement and responsibility for driving operational excellence, contractual performance and service delivery within a highly respected organisation.

Ready to Take the Next Step?

If you are an experienced contract, programme or service delivery leader looking to make a tangible impact on critical UK defence capability, we would welcome your application.

This is an opportunity to take ownership of a strategically important contract, work alongside exceptional technical professionals and build trusted relationships with key defence stakeholders while ensuring the successful delivery of an important service.

If you have the leadership skills, commercial acumen and customer focus to drive outstanding contract performance, we would like to hear from you.