Technical Support Services Contract Manager

MASS; Hudswell; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private medical and dental insurance

25 days annual leave + holidays

Pension schemes (two options)

Electric and hybrid car leasing

Cycle to work scheme

Life assurance 4x salary

Volunteering days

Job summary

MASS in the United Kingdom is offering a full‑time on‑site leadership role in Corsham, Wiltshire, delivering strategic technical support services to the UK defence and national security community. You will interface with customers on contractual matters and drive performance against agreed objectives and service levels.

The role requires DV clearance aptitude, ability to manage budgets, governance and change control, and travel across the UK and USA.

Qualifications

• Must be a Sole British National.
• Capable of attaining and maintaining Developed Vetting (DV) clearance.
• Willing to undergo security vetting and screening processes.
• Able to work in highly secure Government and Defence environments.
• Willing to work full-time on-site in Corsham, Wiltshire.
• Willing to travel across the UK and to the USA.
• Experience managing complex service delivery, support services or defence contracts.
• Strong customer relationship and stakeholder management skills.
• Proven governance, reporting and performance management experience.
• Experience managing budgets, forecasting and financial performance.
• Strong commercial awareness and contract change control understanding.
• Ability to lead multidisciplinary teams in a secure or regulated environment.

Responsibilities

• We lead the successful delivery of technical support services to the customer.
• Act as the primary customer interface for contractual and operational matters.
• Manage contract performance against objectives, service levels and commitments.
• Deliver governance through progress reviews, contract reviews and annual management reviews.
• Produce high-quality reports covering technical, financial and staffing matters.
• Manage risks, issues, opportunities and improvement initiatives.
• Lead contract tasking, change control and commercial processes.
• Manage contract amendments, financial forecasting and commercial performance.
• Coordinate delivery teams to ensure capability, capacity and skills are available.
• Build strong customer relationships and identify opportunities for contract growth.

Skills

Security vetting readiness

Stakeholder management

Governance & reporting

Budgeting & forecasting

Commercial awareness

Leadership in secure environments

Change control understanding

Cross-functional collaboration

Job description

Salary: £70,000 - 90,000 per year

Requirements:

• We require you to be a Sole British National.
• We require you to be capable of attaining and maintaining Developed Vetting (DV) clearance.
• We require you to be willing to undergo all necessary security vetting and screening processes.
• We require you to be able to work within highly secure Government and Defence environments.
• We require you to be willing to work full-time on-site in Corsham, Wiltshire.
• We require you to be willing and able to travel across the UK and to the USA.
• We are looking for experience managing complex service delivery, support services or defence contracts.
• We are looking for strong customer relationship and stakeholder management skills.
• We are looking for a proven track record of governance, reporting and performance management.
• We are looking for experience managing budgets, forecasting and financial performance.
• We are looking for strong commercial awareness and understanding of contract change control.
• We are looking for the ability to lead multidisciplinary teams in a secure or regulated environment.

Responsibilities:

• We lead the successful delivery of technical support services to the customer.
• We act as the primary customer interface for contractual and operational matters.
• We manage contract performance against agreed objectives, service levels and contractual commitments.
• We deliver effective governance through progress reviews, contract reviews and annual management reviews.
• We produce high-quality reports covering technical performance, financial performance, staffing, contractual matters and health and safety.
• We manage risks, issues, opportunities and improvement initiatives.
• We lead contract tasking, change control and commercial processes.
• We manage contract amendments, financial forecasting and commercial performance.
• We coordinate delivery teams to ensure appropriate capability, capacity and skills are available.
• We build strong customer relationships and identify opportunities for contract growth.

Technologies:

• Support
• Security

More:

We are offering a full‑time on‑site role in Corsham, Wiltshire, with a competitive salary depending on experience, plus bonus and benefits. This is a high‑profile leadership opportunity to lead a strategically important technical support services contract supporting the UK defence and national security community. We offer a comprehensive benefits package that includes private medical and dental insurance, discounts for family members, 25 days annual leave plus public holidays, the option to buy or sell up to 5 days annual leave, two paid charity volunteering days per year, a choice of two pension schemes, an annual wellbeing allowance of £240, an electric and hybrid car leasing scheme, a cycle to work scheme, and life assurance of up to four times annual salary. We are seeking someone who can work closely with customer stakeholders, technical specialists and senior business leaders to drive operational excellence, contractual performance and service delivery within a highly secure environment.

last updated 33 week of 2026