Technical Support Scientist

Randox; Antrim; On-site; GBP 28,000 - 36,000; Full time

Job summary

Randox Laboratories in Antrim is seeking a Technical Support Scientist to join the Customer/Technical Support team. This desk-based role provides expert technical and applications support for Randox reagents, QC materials and clinical chemistry analysers, with occasional international travel.

You will review performance data, advise customers on procedures, and train international staff on instruments and software while maintaining high product knowledge across Randox product groups.

Qualifications

• Bachelor's degree in Biochemistry, Biomedical Science or a life science discipline.
• Excellent written and verbal communication skills.
• Willingness to travel worldwide.
• Right to work in the UK without sponsorship.
• Laboratory experience and familiarity with lab equipment.
• Experience training staff on laboratory instruments.
• Experience troubleshooting quality control materials.
• Experience in a similar role with clinical chemistry knowledge.

Responsibilities

• Provide technical and applications support for Randox reagents and QC materials.
• Handle and troubleshoot technical customer queries from local and international locations.
• Provide product information and advice on Randox procedures.
• Review and analyze performance data and comparative studies.
• Provide product and instrument training to international staff.
• Travel internationally to customer sites as required.

Skills

Excellent communication

Willingness to travel

Laboratory experience

Education

Bachelor's degree in Biochemistry / Biomedical Science / Life Science

Tools

Clinical chemistry analysers

Job description

Technical Support Scientist – (Job Ref: 26N/TSPP)

Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Technical Support Scientist within our Customer/Technical Support team.

What does the Technical Support team do?

Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.

Location

Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.

Contract Offered

Full-time, Permanent

Working Hours / Shifts

40 hours per week, Monday to Friday from 08.40 to 17.20 or longer days Monday to Thursday with a half day on a Friday.

Right to Work Requirement

Please note that this role requires candidates to have the legal right to work in the UK for a minimum of 12 months from the application date. This is to ensure completion of our 9-month probationary period and for any potential sponsorship decisions to be considered. Unfortunately, we are unable to offer visa sponsorship at the point of hire.

What does this involve?

This role is responsible for providing support and troubleshooting to the end users of Randox products. This role is a desk based scientist role, supporting laboratories but will not involve lab work. The main duties of the role include:

• Providing technical and applications support for all Randox reagent and quality control materials
• Handling and troubleshooting of technical customer queries from local and international locations.
• Provision of product information and advice on the application of Randox procedures.
• Review and analysis of performance data and comparative studies.
• Provide product and instrument training to international staff
• Use of query-logging software to record and monitor the status of customer and internal queries.
• Development of a high degree of product knowledge covering all Randox product groups.
• Travel internationally when required, to customer sites to deal with customer queries.

Who can apply?

• A bachelors degree in Biochemistry, Biomedical Science or a Life Science related discipline.
• Excellent communication skills, both written and verbal
• Flexibility for travel worldwide.
• Currently have the right to work in the UK without visa sponsorship.
• Experience working within a laboratory.
• Experience training new staff in lab equipment.
• Previous experience troubleshooting quality control material.
• Previous experience working in a similar role.
• Experience with clinical chemistry analysers and applications knowledge.

About Randox:

An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.

Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.

Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this. In order to serve our growing international markets, we require high calibre applicants with scientific, engineering, software, and broader business skills – including sales, marketing, logistics, finance and many more. Join the Randox team and play your part in improving the health of millions.

Randox Laboratories Limited is an Equal Opportunities Employer.