Technical Support & Records Administrator

Pertemps Hillingdon Council; Ruislip; On-site; GBP 26,000 - 36,000; Full time

Job summary

Pertemps | London Borough of Hillingdon is seeking a Technical Support Officer to join the Resident Services team, supporting Bereavement Services. The role blends technical administration, database management, financial administration and customer service to ensure smooth service delivery.

The successful candidate will manage competing priorities, resolve complex queries and maintain accurate records, delivering high standards of customer care in sensitive Bereavement settings.

Qualifications

• Experience providing technical or administrative support to multidisciplinary teams.
• Experience managing high volumes of work, meeting deadlines and priorities.
• Ability to use initiative and escalate complex issues when needed.
• Excellent written and verbal communication with a focus on customer service.

Responsibilities

• Provide comprehensive technical and administrative support to operational teams, ensuring targets and deadlines are met.
• Coordinate team activities, prepare agendas, take minutes and maintain databases and records.
• Manage high volumes of administrative work with accuracy and adherence to procedures.
• Respond to public and partner inquiries with professionalism and empathy.
• Maintain and update case management and document management systems and resolve routine issues.
• Produce management information and reports to support service delivery.
• Support financial administration, including resolving payment queries and monitoring budgets.
• Escalate issues, overspends and risks to service delivery when appropriate.
• Support continuous improvement to processes, efficiency and customer experience.

Skills

Meeting coordination

Database administration

Document management

IT systems

Customer service

Tools

Case management system

Document management system

Finance software

Job description

Pertemps | London Borough of Hillingdon is seeking a Technical Support Officer to join the Resident Services team, supporting Bereavement Services. The role blends technical administration, database management, financial administration and customer service to ensure smooth service delivery.

The successful candidate will manage competing priorities, resolve complex queries and maintain accurate records, delivering high standards of customer care in sensitive Bereavement settings.