Cemeteries Technical Support & Compliance Officer

Essex County Council; Maldon; On-site; GBP 29,000 - 37,000; Full time

Job summary

Maldon District Council is recruiting a Technical Support Officer to support cemeteries and bereavement services on-site in Maldon, Essex. The role is full-time, temporary for 6 months, requiring 3 days per week on-site and 37 hours per week.

You will deliver operational administration, maintain records, respond to enquiries, and ensure compliance with relevant legislation, safety and data protection standards while providing professional customer service to the public and contractors.

Qualifications

• Understanding of administrative and coordination processes that support cemetery operations.
• Working knowledge of council systems and procedures for recording cemetery information.
• Knowledge of customer service principles in a public sector environment.
• Awareness of health and safety, data protection, and confidentiality requirements.
• Understanding of how cemetery services interact with other council services and partners.
• Knowledge of record keeping and information management standards to ensure accuracy and compliance.

Responsibilities

• Provide effective operational and administrative support to cemeteries and bereavement services.
• Manage enquiries, complaints, and service issues with professional and sensitive support.
• Maintain accurate records of burials, graves, memorials, and related documents in line with statutory requirements.
• Act as point of contact for internal services on cemeteries matters and escalate as needed.
• Support smooth running of cemetery processes and improve service delivery.
• Identify opportunities to improve workflows and self-service information.
• Ensure compliance with cemetery legislation, health and safety, and data protection requirements.

Skills

Administrative coordination

Public sector service delivery

Customer service principles

Health & safety awareness

Record keeping standards

Data protection familiarity

Job description

Maldon District Council is recruiting a Technical Support Officer to support cemeteries and bereavement services on-site in Maldon, Essex. The role is full-time, temporary for 6 months, requiring 3 days per week on-site and 37 hours per week.

You will deliver operational administration, maintain records, respond to enquiries, and ensure compliance with relevant legislation, safety and data protection standards while providing professional customer service to the public and contractors.