Technical Support Officer

West Oxfordshire District Council; Witney; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established local authority is seeking a proactive Technical Support Officer to enhance customer service within the Building Control team. This role involves managing technical queries, ensuring compliance with procedures, and supporting internal and external customers. You'll play a key role in promoting the Local Authority Building Control Service, ensuring a seamless experience for all stakeholders. With a strong emphasis on customer satisfaction and efficiency, this position offers a unique opportunity to contribute to the community while enjoying flexible working arrangements and generous benefits. Join a team committed to making a positive impact!

Benefits

Agile working

Flexible working arrangements

27 days paid annual leave

Health cash plan

Employee Assistance Programme

Cycle to work scheme

Salary sacrifice car lease scheme

Generous sickness cover

Qualifications

• GCSEs (Grades 9-4) including Maths and English (or equivalent).
• Previous administrative experience in a technical or regulatory environment.

Responsibilities

• First point of contact for building control applications and technical queries.
• Manage application validations and provide minor technical advice.

Skills

Customer Service

Technical Administration

Communication Skills

Attention to Detail

IT Systems (MS Office)

Education

GCSEs including Maths and English

Tools

IDOX Uniform

MS Office

Job description

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West Oxfordshire District Council is focused on enabling a fulfilling and meaningful quality of life for our residents with opportunities for all to flourish. We provide a range of important services including planning, housing, waste and recycling collections, leisure, community safety and environmental health. The Council has an ambitious Council Plan focused on a range of important priorities including putting residents first, climate and ecological action, affordable housing, and helping our economy to grow. We want to deliver excellent services whilst ensuring the financial sustainability of the Council. We also want to continue working in close partnership with our local communities and other important partners.

About the role…

Are you a proactive, detail-oriented individual with a passion for customer service and technical administration? We’re looking for a Technical Support Officer to join our Building Control team and play a vital role in ensuring the smooth running of our technical and regulatory services.

As a Technical Support Officer, you’ll be the first point of contact for a range of internal and external customers, supporting them with building control applications, technical queries, and ensuring compliance with relevant procedures. You’ll manage application validations, calculate charges, handle enquiries, and provide minor technical advice while maintaining a high level of customer service and efficiency.

You’ll also play a key part in promoting the Local Authority Building Control Service (LABC) and helping us deliver a seamless, customer-focused experience.

You will need…

• Qualifications: GCSEs (Grades 9-4) including Maths and English (or equivalent).
• Experience: Previous administrative experience, ideally in a technical or regulatory environment, and confident use of IT systems (such as MS Office and ideally IDOX Uniform or similar).
• Skills: Strong communication skills, attention to detail, ability to prioritise and meet deadlines, and a proactive, collaborative attitude.
• Full UK Driving Licence

For more information about this role please see the Job Description/Person Specification.

What can we do for you…

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays, which increases to 30 days after five years’ service and 33 days following 10 years’ continuous service
• In addition you will have an extra two volunteering days a year for you to support a charity of your choice
• Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements

Terms and conditions apply

These are just a handful of the benefits that you can enjoy when you join us!

To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for West Oxfordshire District Council. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full.

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.