Technical Support Officer

Mitie; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company in the United Kingdom seeks a Technical Services Officer to assist with Planned and Preventative Maintenance (PPM) and Reactive work. The successful candidate will ensure compliance with quality, health, safety, and environmental policies while maintaining effective working relationships with clients and stakeholders. The role requires proficiency in hand and power tools, strong analytical skills, and effective communication abilities. This position promotes customer satisfaction through high-quality service delivery.

Qualifications

• Proficient in using hand and power tools to complete tasks.
• Ability to analyze data, identify issues, and implement solutions.
• Effective communication with team members and stakeholders.

Responsibilities

• Assist with Planned and Preventative Maintenance (PPM) and Reactive work.
• Ensure Quality, Health and Safety, and Environmental standards are met.
• Promote customer satisfaction by maintaining high service levels.

Skills

Proficient in use of hand and power tools

Analytical and Problem-Solving Skills

Effective communication

Decision-Making Skills

Knowledge of relevant standards and regulations

Computer Literacy

Job description

Job Overview

The Technical Services Officer (mechanical, electrical, plumbing, plant operator, building fabric trade) is an important role within the Mitie operation delivery team and will report directly to the Building Manager. The role will require assisting with Planned and Preventative Maintenance (PPM) and Reactive work (items of repair), or equipment operation.

Main Duties

• Facilities Management service undertaken for fabric maintenance etc to fixtures and fittings.
• Ensure Work Orders (or in the future Personal Digital Assistants - PDAs), are utilised as Company procedure requires and that work is attended and completed in time as required by the Contract, completing Risk Assessment beforehand.
• Ensure work is undertaken as required by the Contract, efficiently and to good standard of quality.
• Ensure all details on the Work Order are correctly completed and signed off before issue to Supervisor for final sign off and close down in the Facilities Management IT system.
• Attend Tool Box talks with Supervisor and attend all other training as determined by the Company.
• Ensure that the companies Quality, Health and Safety and Environmental policies and standards are complied with at all times. Actively promote a zero accident culture.
• Assist with establishing, maintaining and developing effective working relationships with the client and customers, all staff, external agencies, specialist suppliers and all other relevant groups/companies.
• Assist with completing service delivery to ensure that client's needs are met in accordance with contractually agreed targets and service level agreements.
• Fully participate in promoting a culture of learning and continuous improvement.
• Liaise with all operational teams and client staff as required.
• To ensure customer satisfaction by promoting the highest levels of service in accordance with Mitie & SWAH Quality, Health and Safety, and Environmental standards.

What we are looking for

• Technical Skills: Proficient in use of hand and power tools to complete tasks
• Analytical and Problem-Solving Skills: Ability to analyse data, identify issues, and implement solutions.
• Communication and Collaboration Skills: Effective communication with team members, other operators, and stakeholders.
• Decision-Making Skills: Ability to make sound decisions under pressure, particularly during emergencies.
• Familiarity with Regulations and Standards: Knowledge of relevant standards and regulations.
• Computer Literacy: Proficiency in using computer systems, and hand held PDA

Sexual Assault Referral Centre (SARC) DNA Sample Requirement

This role may require regular entry to high-risk or forensically clean areas of the SARC at Rainbow. As such, and as part of our commitment to supporting Alder Hey Children's NHS Foundation Trust to maintain the highest forensic standards and comply with UKAS accreditation requirements, the successful candidate will be required to provide a DNA sample