Technical Support Officer

Coventry City Council; Coventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

Coventry City Council is seeking a Regulatory Technical Support Officer to provide administrative support to the Building Control Team, ensuring high-quality Regulatory Services customer care.

You will handle enquiries, input data, maintain systems, and support the Apprenticeship Lifecycle with timely actions. The role emphasises inclusivity and the One Coventry values, with a commitment to equitable service delivery.

Qualifications

• Knowledge of IT packages and systems to support ongoing office activity.
• Excellent organisational skills and the ability to prioritise own workload to meet deadlines.
• Good written and verbal communication to deal with members of the public and colleagues.
• Flexible approach to work patterns and ability to work as part of a team or on own initiative.

Responsibilities

• Handle enquiries via varying mediums, resolving at first contact where possible or passing on more complex issues.
• Perform data input and document production using Regulation service systems.
• Maintain computerised systems, retrieve information, and create databases and reports as required.
• Ensure timely delivery of actions throughout the Apprenticeship Lifecyle.

Skills

IT packages knowledge

Organisational skills

Communication

Teamwork

Flexibility

Customer enquiry handling

Job description

Council Core Responsibilities

• Ensure that the public, visitors, workers and residents of Coventry have the right to a healthy and safe work and domestic environment;
• Treat all regulated persons and businesses in a fair and consistent manner, through a process of education, persuasion and enforcement, ensuring that the public and businesses observe the law, and
• Protect public health and the wider environment, whilst minimising disruption to enterprise or economic activity and reducing the legislative burden on complaint and business.

We are seeking a positive and enthusiastic individual who cares about the development of our great city to join our busy, top performing, forward-thinking Regulation Services. We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Job Overview

What is the job role? As a Regulatory Technical Support Officer, you will provide administrative support to the Building Control Team to ensure the effective delivery of a high quality Regulatory Services customer service.

Typical Week

Your typical week will involve:

• Dealing with enquiries, through varying mediums, ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action; seeking to resolve queries and using judgement as to when to pass on more complex issues.
• Undertaking data input and document production using the range of systems in use within the Regulation service.
• Maintaining computerised systems, retrieving information as requested, and ensuring that information is kept up to date; to include creation of databases and spreadsheets as appropriate and provision of information and reports as required.
• Ensure the timely delivery of a variety of actions throughout the Apprenticeship Lifecyle.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Requirements

• Has knowledge of IT packages and systems to support ongoing office activity and of specialised systems that support technical activity.
• Has excellent organisational skills and the ability to prioritise own workload to meet deadlines.
• Has good communication and interpersonal skills, both writing and verbal to deal with members of the public and establish rapport with colleagues and team members.
• Is able to demonstrate a flexible approach to work patterns and systems and working effectively as part of a team or own initiative.
• Able to deal with a wide range of customers in order to handle and resolve enquiries.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

It's great to know that you are interested in working with us at Coventry City Council. As a prospective employee it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. If you share our values, we'd encourage you to read our advert. Regulatory Services is a service area within Coventry City Council which supports the growth and regulation of the city. The vision and commitment of the team ensures there is a robust platform to guide the delivery of sustainable development, ensuring the protection of Coventry Citizens and supporting the growth of local business. The Regulation Service is made up of multi-disciplinary professionals including Licensing, Trading Standards, Food and Safety, Housing Enforcement, Property Licensing and Building Control. These services embrace a range of service areas used by the community which primarily involves people, businesses or organisations needing to obtain some form of consent within the law or are required to comply with various legal provisions., Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition