Regulatory Tech & Data Support Officer

Coventry City Council; Coventry; On-site; GBP 23,000 - 26,000; Full time

Job summary

Coventry City Council is seeking a proactive Regulatory Technical Support Officer to support the Building Control Team in delivering high-quality regulatory services. You will handle enquiries, input data, maintain systems, and manage Apprenticeship lifecycle actions with attention to accuracy and timeliness.

The role requires solid IT skills, excellent organisation, clear communication, and a flexible approach to work.

Qualifications

• Knowledge of IT packages and systems to support ongoing office activity.
• Excellent organisational skills and ability to prioritise own workload to meet deadlines.
• Good written and verbal communication and interpersonal skills.
• Flexible approach to work patterns and systems; able to work in a team or on own initiative.
• Able to deal with a wide range of customers to handle and resolve enquiries.

Responsibilities

• Handle enquiries via varying mediums and resolve at first contact where possible.
• Perform data input and document production using Regulation service systems.
• Maintain computerised systems, retrieve information, and produce databases/spreadsheets as needed.
• Ensure timely delivery of actions throughout the Apprenticeship Lifecyle.

Skills

IT packages

Organisational skills

Communication skills

Interpersonal skills

Teamwork

Flexibility

Customer service

Job description

Coventry City Council is seeking a proactive Regulatory Technical Support Officer to support the Building Control Team in delivering high-quality regulatory services. You will handle enquiries, input data, maintain systems, and manage Apprenticeship lifecycle actions with attention to accuracy and timeliness.

The role requires solid IT skills, excellent organisation, clear communication, and a flexible approach to work.