Technical Support Officer

TN United Kingdom; Brighton; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

Join a fast-growing EdTech company that is transforming education! As a Technical Support Executive, you'll support school partners by building customized tracking systems, responding to queries, and training users. This dynamic role offers the opportunity to contribute to user experience improvements and work directly with educational consultants. With a focus on collaboration and continuous learning, you'll be part of a friendly team culture that values your input and growth. If you're passionate about education and technology, this role is perfect for you!

Benefits

Flexible working opportunities

23 days holiday + bank holidays

Continuous learning and development

Mentoring from leaders

Fun, friendly team culture

Qualifications

• Confident with data and systems, with strong problem-solving skills.
• Clear communication and willingness to learn and share ideas.

Responsibilities

• Build and customize data tracking systems for schools.
• Support school staff through email, video, and live training sessions.

Skills

Data Analysis

Problem Solving

Communication Skills

Collaboration

Technical Support

Tools

HubSpot

Intercom

Monday

Job description

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Founded by former educators, Pupil Progress is a fast-growing EdTech company dedicated to helping every student reach their full potential. Our platform provides powerful tools for tracking student progress at every level, enabling teachers and school leaders to make informed decisions, save time, and improve outcomes. We work with schools and Trusts across the UK and are proud to be transforming education one system at a time.

The Role

As a Technical Support Executive, you'll play a key role in supporting our school partners and ensuring they get the most from our platform. You'll build bespoke tracking systems, respond to queries, train users, and contribute ideas to improve the overall user experience. This is a varied role with room to grow, perfect for someone analytical, collaborative, and passionate about education.

Requirements

Responsibilities and tasks:

• Build and customise data tracking systems for schools
• Working with our educational consultants to build bespoke tracking systems
• Support school staff through email, video, and live training sessions
• Contribute to UX and feature improvements with the product team
• Create how-to guides and training content
• Use tools like HubSpot, Intercom, and Monday (training provided)

What we’re looking for:

• Confident with data, systems, and solving problems
• Clear and friendly communication skills
• Willingness to learn, share ideas, and take ownership
• Passion for improving education through technology
• Salary Range £24,501- £27,000 (depending on experience)
• Mentoring from leaders with education and business experience
• Direct access to the company founders and leaders in a role that shapes future growth of Pupil Progress
• A role with real responsibility from the start
• Continuous learning and development
• Flexible/hybrid working opportunities
• 23 days holiday + bank holidays (+1 day each year up to 5)
• Fun, friendly, and collaborative team culture

Join us and help shape the future of education while building a career with purpose. Apply now to be part of our mission.