Technical Support Manager LV-MV Switchgear services

Vertiv; Bedford; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Support Manager for LV-MV Switchgear Services. This role offers a unique opportunity to contribute to the growth of a specialized service line, providing technical support for switchgear, transformers, and busbar systems. The successful candidate will engage with clients, ensuring their needs are met while supporting the development of service offerings. This position requires a strong technical background, excellent communication skills, and a proactive attitude. If you are motivated and thrive in a dynamic environment, this is your chance to make a significant impact in the electrical services sector.

Qualifications

• Excellent technical knowledge of LV & MV switchgear and transformers.
• Strong communication skills and a proactive approach to teamwork.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide technical support for LV/MV switchgear and transformers.
• Attend pre-sales calls and client meetings to define requirements.
• Develop training materials for technical and sales teams.

Skills

Technical knowledge of LV & MV switchgear

Knowledge of engineering technical drawings

Communication and interpersonal abilities

Organizational skills

Attention to detail

Troubleshooting experience

Self-starter and motivated

Ability to manage multiple priorities

Education

Electrical Engineering background

Electrical Trade background

Tools

PC Software

Job description

Technical Support Manager LV-MV Switchgear Services

Job Description – Technical Support Manager MV & LV Switchgear Services

Reporting to the Switchgear Services Business Manager, this position provides an excellent opportunity to enhance professional growth and development within an expanding service line of business. The successful applicant will be responsible for providing technical support to the existing service business and Vertiv service customers on all aspects of LV & MV Switchgear, Transformers & Busbar, and will also be responsible for supporting the SSBM in the development and deployment of Vertiv Services EMEA MV/HV Service offering.

The main remit of the role will encompass the following duties:

• Provide technical support for all internal and external enquiries received into the services team for LV/MV Switchgear, Transformers and Busbar Systems, supporting the sales team in defining customer needs and compiling suitable technical solutions.
• On occasion, attend pre-sales calls with clients and customers to gain a good understanding of requirements with the aim to make this process as efficient as possible.
• Where necessary, attend in-person at client site to discuss/clearly define proposed works.
• Where required, review sales quotations for technical correctness prior to issue to customer.
• Support management in the development of MV service offering, ensuring that any offering meets the correct standards and regulations.
• Take ownership of complex/long term technical issues on customer sites, working with local Technical Management where required.
• Provide general technical support to Technical Managers within local operating units.
• Support management with enabling sufficient MV Services deployment in targeted countries/operating units for service, commissioning, repair, modification & upgrade of LV/MV Switchgear, Transformers and Busbar Systems.
• Support management and Academy teams in the development of training material and training programmes for technical and sales teams.
• Ensure all on-site working practices are compliant with best in industry safety procedures and are legally compliant.
• Work with product development teams during product development and NPDI processes to ensure correct serviceability of new products and offerings.
• Work with service offering teams to ensure that all service scopes of work are technically correct and in line with current OEM and regulatory requirements.
• Work with management to ensure that approved test equipment and tooling are current and fit for purpose.
• Investigate and report on RCA’s where equipment fails in the field.
• Create and maintain a detailed technical library and knowledge resources.

The successful candidate will be expected to:

• Have excellent technical knowledge of LV & MV switchgear, transformers, and Busbar systems.
• Have excellent knowledge of engineering technical drawings.
• Have an excellent attitude to safety and be fully conversant with current safety regulations.
• Have excellent communication and interpersonal abilities.
• Be a self-starter, highly motivated individual who takes ownership of their role.
• Be an efficient organiser and be able to manage multiple priorities.
• Prioritise workload to meet Customer/Client expectations.
• Display a proactive flexible approach to working within a team environment.
• Display attention to detail.
• Be prepared to travel as and when required as part of your role.
• Full driving licence.
• Electrical Engineering Background.
• Knowledge of PC Software.
• Experience in Troubleshooting.
• Time served or equivalent.
• Electrical Trade background would be advantageous.
• Experience in working within an electrical service environment.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Appliances, Electrical, and Electronics Manufacturing