Comms, Events and Support Manager

Whitbreadrestaurants; Dunstable; Hybrid; GBP 52,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Comms, Events and Support Manager. This role focuses on managing communication functions while ensuring seamless coordination among teams and the adoption of new technologies. Candidates should have extensive experience in communication delivery across various channels and excellent stakeholder management skills.

Benefits

Up to 60% discount on Premier Inn stays

Up to 25% discount on restaurant brands

Company performance-related bonus

Qualifications

• Extensive experience leading communications across different channels.
• Adaptability to various technologies including O365 and SharePoint.
• Ability to manage high-pressure situations effectively.

Responsibilities

• Manage operations communications function for timely information delivery.
• Assist in creating and implementing annual internal communications strategy.
• Lead regular National Events to engage teams with necessary updates.

Skills

Communication

Stakeholder Management

Project Planning

Adaptability

Digital Knowledge

Tools

O365

SharePoint

Teams

Job description

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Job Title:Comms, Events and Support Manager

Salary: From £52,000 + up to 30% company performance bonus

Location: Whitbread Court, Dunstable and a hybrid way of working with a minimum of 3 days a week in the office.

As the Comms, Events and Support Manager you will work closely with the Premier Inn & Restaurants Ops Planning Manager to streamline operations and ensure smooth communication across teams. You'll drive the adoption of new technologies like O365 and Viva, making sure everyone stays connected and informed.

We're Whitbread the 35,000 people supporting our brands every day. The ones sourcing the nation’s favourite breakfast, plating up family favourites, and the great night’s sleep guaranteed people. We’re also always preparing for new openings, looking ahead and revamping our online presence. We do it for our guests, and it’s the details that keep them returning time and time again

Why you’ll love it here

Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands

Bonus: Up to 30% company performance related bonus

Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/

What you’ll do

You will manage and own a central operations communications function to ensure all site facing activity is communicated in an engaging, relevant and timely style.

You’ll assist with the creation and implementation of an annual internal communications plan / strategy in coordination with operational planning across our multi-site business and assist with the writing/managing and creation of Ops communications, including daily/weekly/monthly updates as required.

Liaise with stakeholders to produce internal communications objectives in line with business activity.

Provide project support and ownership (as required) for PI&R projects from a communications perspective whilst leading regular National Events to engage and connect our teams with all the messages they need.

Support the development of two-way communication from sites to Support Centre, defining the processes around any necessary change requirements and work collaboratively with internal communication teams to ensure core messages aligned and delivered.

Establish a range of measurement and feedback techniques to drive continuous improvements.

Lead a team who support our Regional teams with their administration and keeping them all on track

What we need

Extensive experience of leading, writing and reviewing communication delivery across different channels, including across BAU Operational comms and Project

Adaptability across different technology to deliver messaging – SharePoint, Access groups, Teams

Live events and calls

Stakeholder and matrix management skills – able to connect messaging from team members in site through to Ex Co members ( ability to cope with high pace and demanding needs).

Project Planning

Handling large amounts of information and presenting data and messaging in an easy to understand formats

Digital knowledge of O365 suite

Be part of our Central Operations Team at Whitbread

Meeting our ambitious goals to expand and reach new locations across the Globe requires serious planning. It means analysing every little detail, spotting and overcoming barriers and working towards our ambitious plans. With a lot of doing to be done, you can be part of making big change happen across the globe. Bring your drive and enthusiasm, and we’ll welcome you in.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Writing/Editing

• Industries

  Hospitality

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