Network Service Support Manager

Anglian Water Services; Northampton; On-site; GBP 43,000 - 50,000; Full time

Job summary

A leading water service company seeks a Network Service Support Manager to ensure efficient water network operations in Northampton. The role emphasizes customer service excellence, team leadership, and requires strong experience in frontline operations. Ideal candidates will possess NRSWA and IOSH qualifications, with a flexible approach to working hours, contributing to the smooth running of water supply systems.

Benefits

Bonus scheme

Private health care

Competitive pension scheme

26 days annual leave

Flexible working

Qualifications

• Significant experience in front line customer-driven operations.
• Strong focus on customer service with proven team management.
• Understanding of water industry regulations required.

Responsibilities

• Manage day-to-day operations ensuring high-quality water delivery.
• Drive excellent customer service standards and address escalated complaints.
• Coach and support a team of field workers in a dynamic environment.

Skills

Customer Service

Team Leadership

Operational Management

Education

NRSWA

IOSH qualification

Job description

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Location- Northamptonshire
Contract - Permanent
Salary- Circa £43470

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who are we?
Integrated Maintenance, repair and development services (IMRDS) is the team that maintains our water supply systems, repairs emergencies like water bursts and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.

IMRDS is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.

What will you be doing?
Reporting to the Network Service Manager, you'll act primarily as managerial support to enable the efficient and effective operation of the water network. Maintaining water supplies and ensuring delivery of high quality water will be at the forefront of your operations. Whilst working in this dynamic, reactive environment, you'll work closely with the Network Partners and local delivery teams, ensuring that all activities are undertaken with an emphasis on excellent customer service.
We strive for 100% of our customers to be very satisfied with our service, we are so committed to achieving this that it's one of our 12 ambitious business goals. A large part of your role will be to drive great customer service within the team and take care of customer complaints that have been escalated by your team of Network Technician's or the wider business.
You'll manage, motivate and coach your team, who are mostly made up of field workers. They will look to you as the expert, you'll performance manage them, provide coaching and operational support in the field to proactively manage and resolve any events or incidents, you'll also liaise with internal and external stakeholders to ensure risk is managed.

What do you need?
You'll have significant experience in front line customer driven operations with the ability to multi task under pressure. It's essential that you have a strong focus on customer service and proven experience of leading and managing effective performance of a team. You'll be flexible in your working approach and be able to share your knowledge and experience to ensure a consistent approach in the team.
You should have an understanding of the water industry and its Regulators. It's a big advantage if you have worked within a customer facing position with water network operations, however, if not, you'll quickly learn in order to increase your knowledge within the industry.
We are looking for you to have an understanding of the New Roads and Street Works Act 1991 and health and safety, it's desirable for you to hold the NRSWA and IOSH qualifications.
This role requires you to have a flexible approach to working hours, there may be times when you are required to respond to incidents outside of your usual working hours.

What benefits do we offer?
Being a successful water company doesn't come easy! Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include:

• Bonus scheme
• Private health care
• Competitive pension scheme
• 26 days annual leave rising with length of service
• Flexible benefits to support your wellbeing
• Flexible working (dependent on your role)
• Plus lots more!

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.

If you are offered a job with us, you'll be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, driving licence and identity check. Depending on your role, you may also be subject to further pre-employment checks.

If successful in your application, you will benefit from access to a company vehicle, so a full driving licence is essential.

Closing Date: 2nd July 2025
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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Water Supply and Irrigation Systems

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