Technical Support Manager: Flexible Cloud & DB Ops Lead

Telana; Preston; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

Employee assistance programmes

Group life assurance

Income protection

Market leading benefits platform

Flexible working options

Job summary

Telana is seeking an experienced Technical Support Manager to lead engineering and infrastructure operations within its Managed Services arm. You will manage Cloud Engineers and a DBA, overseeing Azure, M365 and Google Workspace environments, and ensuring service delivery for multi-tenant clients.

You will partner with Professional Services and Service Desk teams to optimise escalation workflows, drive proactive improvements, and uphold client SLAs across ITIL processes.

Qualifications

• MSP Operations: 3–5 years in an MSP environment with 1–2 years managing engineers.
• Strong cloud architecture and database knowledge (Azure, M365, GCP).
• Proven ability to drive incidents, problems, changes and configuration management in multi-tenant setups.

Responsibilities

• Lead and mentor a specialist team of Cloud Engineers and a DBA.
• Oversee Tier-3 queue and ensure incidents meet client SLAs.
• Drive automation and AI adoption across operations.
• Coordinate transitions from project deployment to managed services.
• Represent technical teams in client engagements and reviews.

Skills

Cloud engineering

DBA management

MSP experience

ITIL knowledge

Tools

Azure

M365

Google Workspace

GCP

Job description

Telana is seeking an experienced Technical Support Manager to lead engineering and infrastructure operations within its Managed Services arm. You will manage Cloud Engineers and a DBA, overseeing Azure, M365 and Google Workspace environments, and ensuring service delivery for multi-tenant clients.

You will partner with Professional Services and Service Desk teams to optimise escalation workflows, drive proactive improvements, and uphold client SLAs across ITIL processes.