Technical Support Manager

Vp plc; Nottingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company car

Life Assurance cover 3x salary

Share save scheme

Eye care vouchers

Gym discounts

Employee Assistance Programme

Cycle to work scheme

25 days holiday

Learning & Development

Job summary

Vp plc is seeking an experienced Technical Support Manager to guide technical guidance, set standards, and develop training across our depots, workshops, customers and internal teams.

You will support product demonstrations, identify opportunities to grow our Sales, Hire, Service, Repair, Training and Installations offerings and work with Marketing & Sales to promote products and expand market opportunities.

Qualifications

• Experience within Engineering / Construction.
• Management and/or Sales experience desirable.
• G42 experience and Toolminder knowledge valued.
• Train the Trainer qualification or equivalent.

Responsibilities

• Provide technical guidance across depots, workshops and customers.
• Improve product and service standards.
• Develop training opportunities and training courses for internal staff and external customers.
• Support product demonstrations and drive revenue growth across Sales, Hire, Service, Repair, Training and Installations.

Skills

Engineering / Construction experience

Management experience

Sales experience desirable

G42 experience

Toolminder experience

Train the Trainer qualification

Clean driving licence

Product training development

Tools

Toolminder

G42 system

Job description

This is an excellent opportunity for an experienced technical professional to join a leading UK equipment rental business, supporting the development and effective use of specialist safety, survey, communications, test and measurement equipment. As Technical Support Manager, you'll work closely with our depots, workshops, customers and internal teams to provide technical guidance, improve product and service standards, and develop training opportunities. You'll also support product demonstrations and identify opportunities to grow our Sales, Hire, Service, Repair, Training and Installation offering.

• Closely work with the ESS Workshops on internal product management to standardise the working processes in all depots and workshops in relation to key equipment
• Work with depots, workshops and relevant personnel to ensure quality of equipment, delivery of required products and services and standards of support.
• Virtual and Site Visits, exhibition attendance for support & demonstrations
• Work closely with Marketing & Sales Teams to promote products and develop market & sector opportunities.
• Increase revenues where possible from all streams - Sales, Hire, Service, Repair, Training, Installations etc.
• Develop a portfolio of training courses for both internal staff and external customers with a view to increasing revenue and skills bases
• Maintenance of G42 service schedule system
  Train the Trainer qualification or equivalent
• Relevant industry and product knowledge
• Experience within Engineering / Construction
• Clean driving licence
• Management and/or Sales experience desirable
• Manufacturer training desirable
• G42 experience
• Toolminder experience
  With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.

As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment. At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members. Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

• 25 days holiday (increases with service), plus bank holidays & 1 extra day to be taken in the month of your birthday
• Additional holiday purchase scheme
• Company car
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Employee Assistance Programme
• Virtual GP Service
• Will Writing & Funeral Concierge Service
• Regit Assist 24/7 accident helpline - free joining
• All the above benefits are managed through our Employee Engagement Platform - Spotlight