Technical Support Manager

TN United Kingdom; Kelso; On-site; GBP 50,000 - 60,000; Full time

Job summary

Join a forward-thinking company at the forefront of water treatment technology as a Technical Support Manager. This exciting role offers the chance to lead a dynamic support team, manage technical solutions, and ensure customer satisfaction across global projects. With flexible working hours and a commitment to employee development, this is an opportunity to make a significant impact in an innovative environment. If you're ready to take the next step in your career and thrive in a rapidly growing business, this position is perfect for you.

Benefits

Flexible Working Hours

Progression Opportunities

Training

Pension

28 Days Holiday

Excellent Company Benefits

Qualifications

• Experience in managing technical support teams.
• Background in water treatment or oil & gas industries.

Responsibilities

• Lead the technical support function for water treatment systems.
• Manage support queries and ensure service levels are met.

Skills

Technical Support Management

Project Engineering

Technical Troubleshooting

Team Management

Water Treatment Knowledge

Education

Bachelor's degree in Engineering

Job description

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Technical Support Manager

£50,000 to £60,000 + Flexible Working Hours + Progression + Training + Pension + 28 Days Holiday + Excellent Company Benefits

Location: Commutable from Edinburgh, Galashiels, Berwick-upon-Tweed, Kelso, Hawick, Peebles, and surrounding areas

Are you a Technical Support Engineer or Project Engineer ready to take the next step in your career with a rapidly growing, innovative business? Do you want to join a company at the forefront of water treatment technology, where you'll play a key role in global projects and team development?

This is an exciting opportunity to join a company with ambitious growth plans following recent investment, offering a flexible work environment, the chance to make an impact from day one, and the opportunity to become the go-to individual within the division.

In this role, you will manage the support team and oversee engineered solutions for clients. The work is varied, involving system development, technical troubleshooting, and ensuring compliance with industry regulations. You will also play a critical part in project delivery and customer satisfaction.

This role would suit a Technical Support Engineer or Project Engineer from water treatment, oil & gas, or related industries, who has previous experience managing technical teams and wants to join a forward-thinking, innovative company.

The Role

• Leading the technical support function across a wide range of water treatment systems
• Managing support queries, ensuring service levels are met across multiple industries
• Overseeing development and deployment of systems, including key international projects
• Flexible working hours - 40 hours a week - 4 or 5 days a week - Monday to Friday

The Person

• Background in Technical Support, Project Engineering or Service Management
• Management/Supervisory Experience
• Industry experience in Water Treatment, Oil & Gas or similar
• Bachelor's degree in Engineering or similar (desirable)