Technical Support Manager

JR United Kingdom; Bradford; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

An established and growing organization is seeking an experienced IT Support Manager to lead their internal support function. This role offers the chance to take ownership of the support team, drive customer service improvements, and influence processes during a period of significant technological investment. With a hybrid work model and flexibility in working hours, this position is ideal for a confident, people-focused leader eager to make a real impact in a dynamic environment. Join a company at a turning point, where your ideas and leadership will truly matter.

Benefits

£550/month car allowance or company car

25 days holiday + bank holidays

Pension

Life assurance

Wellbeing support

Staff discounts across retail and leisure

Qualifications

• Experience managing an IT support team.
• Strong working knowledge of Microsoft 365.

Responsibilities

• Managing and developing a small internal support team.
• Collaborating with infrastructure and software teams to resolve issues.

Skills

IT Support Management

Microsoft 365

Customer Service Improvement

Team Leadership

Tools

Alloy

Zendesk

Job description

Location: Bradford (BD4) | Hybrid: 3 days on-site

Salary: £55,000–£60,000 + £550/month car allowance or company car + benefits

Type: Permanent | Hours: Monday–Friday, flexible within 8am–6pm

An established and growing organisation in Bradford is looking for an experienced IT Support Manager to lead their internal support function.

You’ll be stepping into a business that’s investing heavily in its technology and systems, offering a rare opportunity to take ownership of the support function, build a high-performing team, and help shape the future of service delivery.

Why this role?

• Ownership – You’ll lead a team of six, overseeing everything from first-line support to infrastructure.
• Impact – With big changes underway, you’ll be in a strong position to influence processes and improvements.
• Flexibility – Hybrid working (3 days on-site), flexible hours within standard support coverage (Mon–Fri, 8–6).

What you’ll be doing:

• Managing and developing a small internal support team
• Monitoring patterns in ticket volume and user needs
• Collaborating with infrastructure and software teams to resolve issues
• Supporting the rollout of new hardware and systems
• Driving customer service improvements across the business

What we’re looking for:

• Experience managing an IT support team
• Comfortable working across a range of systems and technologies
• Strong working knowledge of Microsoft 365
• A confident and people-focused leader
• Full UK driving licence

Nice-to-haves:

• Experience supporting in-house or custom-built systems
• Familiarity with support platforms (e.g. Alloy, Zendesk)
• Background in similar multi-site or operationally complex businesses

What’s on offer:

• £550/month car allowance or company car
• 25 days holiday + bank holidays
• Pension, life assurance, and wellbeing support
• Staff discounts across retail and leisure

This is a great opportunity to join a company at a turning point, where your ideas, experience and leadership will make a real difference.

Apply now or drop a message to find out more.

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Created on 08/05/2025 by JR United Kingdom