Aftersales & Support Manager

TN United Kingdom; Bradford; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Aftersales & Support Manager to lead aftersales operations. This pivotal role involves collaborating with Sales and Operations teams to enhance customer satisfaction and achieve business objectives. The ideal candidate will possess strong leadership and communication skills, with a focus on delivering exceptional service. You will manage warranty claims, oversee support contracts, and analyze performance metrics to drive improvements. Join a company committed to diversity and inclusion, offering a supportive environment and a comprehensive benefits package.

Benefits

Salary sacrifice pension plan matching contributions up to 7%

Employee Stock Purchase Plan

Free life assurance (4x basic annual salary)

Electric & Hybrid Vehicle salary sacrifice scheme

Holiday purchase scheme for additional leave

Company-funded medical cash plan

Internal reward and recognition scheme

Employee Assistance Programme

Wellbeing programme

Cycle to Work scheme

Qualifications

• Experience in returns management and account management is essential.
• Strong organizational and multitasking skills are required.

Responsibilities

• Manage all aftersales operations and ensure high customer satisfaction.
• Develop and maintain strong customer relationships and manage warranty claims.
• Monitor aftersales performance metrics for continuous improvement.

Skills

Returns Management

Account Management

Supply Chain

Logistics

Organizational Skills

Communication Skills

Project Management

Microsoft Office

Job description

Nicholas Associates has an exciting opportunity for an Aftersales & Support Manager. This key role is responsible for managing all aftersales operations. You will collaborate with both the Sales and Operations teams to ensure high customer satisfaction while meeting business targets.

The role requires strong leadership, excellent communication skills, and a commitment to delivering exceptional customer service.

Key Responsibilities:

• Be the primary point of contact for all Return Material Authorization (RMA) activities.
• Develop and maintain strong customer relationships.
• Manage warranty claims and ensure prompt, professional resolution of issues.
• Oversee support and service contracts to enhance recurring revenue and customer retention.
• Control inventory, including customer-owned stock and returned materials.
• Achieve high performance against business objectives and service standards.
• Execute RMA administration following company procedures.
• Prepare reports on aftersales activities, customer satisfaction, and service performance.
• Monitor and analyze aftersales performance metrics to identify areas for improvement.
• Continuously improve aftersales policies and procedures.

Skills & Experience:

• Experience in returns management, account management, supply chain, or logistics.
• Detail-oriented with strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Strong project management, planning, and time management skills.
• Ability to influence and work across different levels of a business.
• Proficiency in Microsoft Office.
• Logical, proactive, and solution-focused approach.

Benefits Package:

• Salary sacrifice pension plan matching contributions up to 7%.
• Employee Stock Purchase Plan.
• Free life assurance (4x basic annual salary).
• Electric & Hybrid Vehicle salary sacrifice scheme.
• Holiday purchase scheme for additional leave.
• Company-funded medical cash plan.
• Internal reward and recognition scheme.
• Employee Assistance Programme.
• Wellbeing programme supporting physical, mental, financial, and environmental health.
• Employee discounts platform.
• Cycle to Work scheme.
• Enhanced family-friendly benefits.
• Company sick pay.
• Equality, Diversity & Inclusion initiatives.
• Local discounts and offers.

About Us

We are committed to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer and part of the Nicholas Associates Group, we support candidates with disabilities and offer flexible working options.

We prioritize candidate and client privacy. If you apply, your information will be processed according to the Nicholas Associates Group Privacy Notice.