Tech Support Application Engineer - Perfect Welding

Fronius UK; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player seeks a Tech Support Application Engineer to join their dynamic team in Sheffield. In this role, you'll be pivotal in providing exceptional customer support and technical expertise for innovative welding solutions. Your responsibilities will include repairing and calibrating equipment, troubleshooting issues, and assisting with product launches. This position offers the chance to work in a collaborative environment where your contributions will directly impact customer satisfaction and product quality. If you're passionate about technology and customer service, this is the opportunity for you!

Benefits

Contributory Pension Scheme

Company paid private Health insurance

Death in service policy

Free on-site parking

Free on-site gym

Free fruit available to employees

23 days annual leave, increasing to 30 days

Three day Christmas shut down

Regular team social events

Discount scheme for retailers

Qualifications

• Technical experience in electrical equipment support is essential.
• Electrical engineering qualification is required.

Responsibilities

• Repair and calibrate Fronius welding equipment.
• Provide technical support and troubleshooting for customers.
• Assist with stock control and events.

Skills

Technical support of electrical equipment

Electrical fault finding and repair

Microsoft Office Suite (Excel & Word)

Customer communication skills

Knowledge of welding processes

Education

Electrical engineering qualification

Job description

Tech Support Application Engineer - Perfect Welding

Join to apply for the Tech Support Application Engineer - Perfect Welding role at Fronius UK

Tech Support Application Engineer - Perfect Welding

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Join to apply for the Tech Support Application Engineer - Perfect Welding role at Fronius UK

Fronius is an Austrian company specialising in welding technology, photovoltaics, and battery charging technology. Together with more than 7,000 employees worldwide, we work on inspired solutions, for a better today and a sustainable tomorrow.

What sets us apart?

Our outstanding corporate culture, which unites us despite all our diversity and individuality. Our Fronius spirit, our sense of togetherness, is always present. No matter in which area, whether in day-to-day business or at events: we are all part of the community.

We are Fronius.

We’re looking for a customer focused person, based in the Sheffield area, to join our Perfect Welding business unit and fulfil the role of System Engineer in our Technical Support department. You will be responsible for the installation, service, repair and calibration of Fronius welding solutions both in-house and at our customer's sites in the UK and Ireland.

With your industry and technical knowledge, you will play a pivotal role in the implementation of our strategy to take welding to the next level.

In this role, your responsibilities will include:

• Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
• Providing support to customers and troubleshooting
• Providing service and calibration of welding equipment
• Safety test and weld test after repair and servicing
• Providing technical support for the introduction of new products/systems/processes into the market
• Providing email and telephone support for technical and welding queries/problems
• Providing pre-sales and after sales support to sales team and customers
• Providing support to demonstration of welding equipment
• Assisting with events (trade fairs, seminars, etc.)
• Assisting with stock control

We're looking for someone with the following skills and experience:

• Technical experience preferably on technical support of electrical equipment
• Electrical engineering qualification
• Single and 3-phase electrical fault finding and repair skills
• IT skills including Microsoft office suite (Excel & Word)
• Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
• Sales minded/ good customer communication skills
• Good communication skills and knowledge transfer abilities
• Flexibility to travel across the UK and Ireland (working hours and tasks arranged to suit customer requirements) plus occasional travel to our HQ in Austria for business and training
• Customer orientated attitude with professional approach to clients
• Fluent in English (spoken and written)
• Valid driving license
• Contributory Pension Scheme (optional)
• Company paid private Health insurance (optional)
• Death in service policy
• Free on-site parking
• Free on-site gym (Milton Keynes)
• Free fruit available to employees
• 23 days annual leave, increasing to 30 day with long service
• Three day Christmas shut down which does not need to be taken our of your annual leave allowance
• Regular team social events and activities
• Discount scheme for retailers, days out and much more
• Family-owned company with shared values and long-term stability
• Access to e-learning courses and industry expert knowledge gathered since 1945

Are you ready for Fronius? Apply online now and become part of the Fronius team!

https://fronius.wd3.myworkdayjobs.com/en-US/Job_Board/details/Tech-Support-System-Engineer-Perfect-Welding_REQ-10007399?Country=29247e57dbaf46fb855b224e03170bc7

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Renewable Energy Equipment Manufacturing

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