IT Infrastructure Support Engineer

Jas Gujral; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is seeking an IT Infrastructure Engineer to join their dynamic team in the heart of London. This role offers the opportunity to manage IT infrastructure projects while providing essential support across various offices. The ideal candidate will possess a strong background in IT service management and demonstrate proficiency in networking and operating systems. With a collaborative spirit and the ability to communicate effectively in both English and Japanese, you will play a pivotal role in ensuring seamless IT operations. Join this innovative firm and contribute to exciting projects that drive technological advancement.

Qualifications

• 5+ years of experience in IT support, focusing on 1st to 3rd line support.
• Strong communication skills in English and Japanese for user support.

Responsibilities

• Manage IT infrastructure projects and provide global user support.
• Coordinate with project managers and users in English and Japanese.

Skills

IT service management operations

Networking (TCP/IP, proxy, firewall, switching, routing, WiFi)

Windows 10

Windows Server

Azure

Microsoft Office 365

Second line support skills

Communication skills in English and Japanese

Tools

ServiceNow

Cisco

Fortinet

Job description

IT Infrastructure Engineer

Our client is a global organization with offices in the City of London. They are seeking to recruit an IT Infrastructure Support and Maintenance Engineer with at least 5 years of experience in 1st to 3rd line support.

The successful candidate will work with users in Japanese and English, collaborating closely with relevant parties to ensure coordinated IT infrastructure support and project execution.

Responsibilities

• Manage IT infrastructure projects
• Communicate and coordinate with project managers at HQ in Japanese
• Coordinate with users across different offices in English
• Provide support during system deployment and migration, including user manuals and training
• Global user support, acting as 2nd/3rd line support for infrastructure-related issues
• Escalate incidents to vendors as necessary
• Manage incidents using ticketing systems such as ServiceNow

Skills / Knowledge

Technical Skills

• Proven experience in IT service management operations
• Basic knowledge of networking (TCP/IP, proxy, firewall, switching, routing, WiFi)
• Basic understanding of operating systems (Windows 10, Windows Server, Azure)
• Familiarity with Microsoft Office 365
• Support and troubleshooting skills at the second line level

Additional Skills

• Strong interpersonal and communication skills in English and Japanese (reading, writing, speaking)
• Ability to work independently and in a team environment
• Adaptability to fast-changing environments
• User-facing support skills
• Self-motivated with an innovative mindset

Experience

• 3 to 5+ years of IT experience in a corporate setting
• Second line technical support
• System maintenance
• Experience with Microsoft Windows, Windows Server, Virtual Desktop, Microsoft 365
• Knowledge of Cisco/Fortinet technologies
• Project management experience is preferred

The salary range for this position is £35,000 to £45,000.

Our client is based in the City of London. Please send your CV in Word format, including your salary expectations and notice period.