Technical Support Engineer - Passenger Cars

BYD Europe; Hounslow; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer, where you will play a vital role in enhancing customer satisfaction through exceptional technical support and training. This dynamic position involves collaborating with regional partners and headquarters to build technical capabilities and deliver solutions efficiently. You'll have the chance to travel across Europe and engage in exciting projects aimed at transitioning to a zero-emission future. If you're passionate about making a positive impact and thrive in a fast-paced environment, this opportunity is perfect for you!

Benefits

25 holidays + public holidays

Scottish Widow workplace pension

Commute allowance

Salary sacrifice car scheme

Teambuilding events

Qualifications

• 2+ years of relevant experience in technical support.
• Fluent in English; Mandarin or other European languages are a plus.

Responsibilities

• Provide regional technical support and solutions through various channels.
• Organize technical training and workshops for new product launches.
• Collect and report fault information and promote solutions.

Skills

Technical Support

Cross-Cultural Communication

Problem Solving

Technical Training

Education

Bachelor's Degree

Job description

About the role

The Technical Support Engineer Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

Working location: Uxbridge, Hounslow, London

Responsibilities:

• Responsible for the regional technical support in the UK, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support;
• Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical capability;
• Organise and carry out onsite technical training for new product launch, level training program and on-the-job training program in accordance with relevant stakeholders;
• Collect and report information for typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
• Development and release the technical notice, typical technical repair cases;
• Regional special event management, timely onsite support with quick solutions, technical research and analysis according to stakeholder’s instructions;
• Instant respond for special event management;
• Other works assigned from line manager.

Requirements:

• Bachelor degree or above, more than 2 years’ relevant experience, fluent English. Mandarin speaking or otherEuropean language is a plus;
• Strong cross culture communication skills and cross-function coordination ability;
• Ability to work under pressure and to strict deadlines in a dynamic environment;
• NEV Technical background is preferable;
• Willingness to frequent trip in Europe and travel to China.

We offer:

• Performance and experience based competitive remuneration
• 25 holidays + public holidays
• Scottish Widow workplace pension
• Commute allowance
• Salary sacrifice car scheme
• Department & company wide teambuilding events.
• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team