Technical Support Engineer / IT Service Desk Analyst / SolarWinds

Aluminum Window Designs Ltd; Worthing; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer / IT Service Desk Analyst to join their dynamic team in Worthing. This role offers a unique opportunity to manage support cases, troubleshoot complex issues, and contribute to a collaborative environment that values integrity and quality. You'll be at the forefront of IT management solutions, working with cutting-edge technologies and supporting customers through various challenges. With a hybrid working model, you can enjoy flexibility while making a significant impact in the tech landscape. If you're passionate about technology and customer service, this role is perfect for you.

Benefits

25 days of annual leave + bank holidays

Private medical insurance

Pension scheme

Flexible rewards & wellbeing benefits

Employee Assistance Programme

Electric Vehicle Scheme

Cycle to Work scheme

Social events

Training & Development Opportunities

Qualifications

• Experience in root cause analysis and network administration is essential.
• Knowledge of Windows Server OS, SQL, IIS, and Exchange is required.

Responsibilities

• Manage support cases and troubleshoot customer environments.
• Host remote sessions and maintain customer contact.
• Document bugs and recommend process improvements.

Skills

Root cause analysis

Network administration and troubleshooting

Windows Server OS

SQL

IIS

Exchange Server

Documentation and technical writing

Customer relationship management

Communication skills

Organisational skills

Tools

Microsoft 365

Azure AD

AWS

Monitoring tools

Active Directory

Linux administration

Job description

Technical Support Engineer / IT Service Desk Analyst

We are seeking a Technical Support Engineer / IT Service Desk Analyst with solid experience in root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server for a leading IT management solutions provider based in Worthing, West Sussex.

Salary: £29,000 - £35,000 per annum + Benefits

Location: Worthing, West Sussex / Hybrid Working (3 days in the office, 2 days from home)

Job Type: Full-Time, Permanent

Job Overview

This role involves managing support cases, troubleshooting issues, hosting remote sessions, maintaining customer contact, and contributing to a team that values unity, integrity, and quality.

Responsibilities:

• Manage support cases
• Troubleshoot customer environments
• Host remote sessions
• Maintain customer contact
• Document bugs and procedures
• Share information with sales
• Guide junior team members
• Recommend process improvements
• Follow security policies
• Assist in testing patches and updates

Candidate Requirements

Essential Experience:

• Root cause analysis
• Data centre architecture
• Network and application management protocols
• Network administration and troubleshooting
• Windows Server OS knowledge
• Experience with SQL, IIS, and Exchange
• Documentation and technical writing
• Customer relationship management
• Communication and organisational skills
• Ability to learn complex topics
• Flexibility and attention to detail

Desirable Skills:

• Experience with monitoring tools
• Hands-on experience with Microsoft 365, Azure AD, AWS
• SQL query knowledge
• Awareness of cloud services
• Understanding of Active Directory
• Industry certifications
• Scripting or programming knowledge
• Linux administration
• Awareness of security standards
• Backup solutions and disaster recovery strategies

Benefits

• 25 days of annual leave + bank holidays
• Private medical insurance
• Pension scheme
• Flexible rewards & wellbeing benefits
• Employee Assistance Programme
• Electric Vehicle Scheme + Cycle to Work scheme
• Social events
• Training & Development Opportunities

Note: Candidates must have the right to work in the UK. This position is not eligible for sponsorship.

How To Apply

To be considered, please submit your CV to our Recruitment Team. Your details will be reviewed and, if suitable, forwarded to our client for consideration. By applying, you consent to this process.

Job Ref: AWDO-P13364

Full-Time, Permanent Jobs, Careers, and Vacancies in Worthing, West Sussex. Advertising services provided by AWD online.