Field Service Engineer

Automation Experts; Telford; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Car allowance

Company car

Job summary

Automation Experts is seeking a Field Service Engineer to support customers across metal processing, dyno test rigs, hydrogen electrolyser PSUs, EV charging, and battery energy storage. The role is based in Shropshire with hybrid UK-wide travel, and up to 60% international travel.

You will commission AC and DC motor control systems, troubleshoot, and provide on-site and remote support to diverse clients, collaborating with Project Engineers during testing and verification.

Qualifications

• HNC/HND or higher in Electrical, Electronic or Automation Engineering.
• Completed apprenticeship in Electrical, Electronic or Automation discipline.
• Experience with AC and DC drives; PLCs and HMIs is essential.
• Willing and able to travel frequently within the UK and Europe, sometimes on short notice.

Responsibilities

• Act as the primary contact between the business and customers, providing technical field support.
• Commission new AC and DC motor control systems, independently or as part of a team.
• Support a wide range of bespoke systems including metal processing, dyno test rigs, hydrogen electrolyser PSUs, EV charging, and battery energy storage.
• Carry out troubleshooting, in-field design modifications, and repair of control systems across multiple industries.
• Provide emergency breakdown support and rapid response to customer issues.
• Work closely with Project Engineers during system testing and functional verification.
• Ensure systems operate in line with Functional Design Specifications (where available).
• Deliver telephone, email, and remote technical support to customer engineering and maintenance teams.
• Analyse faults, propose alternative solutions, and implement optimal resolutions.
• Follow company service processes and standards at all times.
• Identify opportunities to promote additional services, upgrades, and spare parts.

Skills

AC/DC drives

PLCs & HMIs

Fault diagnosis

Field service

Customer liaison

Education

HNC/HND in Electrical/Electronic/Automation

Job description

Join a global leader at the forefront of industrial innovation and sustainability.

With operations spanning multiple continents, it offers the stability of a well-established brand combined with the dynamic energy of continuous growth and technological advancement.

Established as a world leader in electrical control systems for heavy industries including Steel, Paper, Mining, Cranes and Power Generation, they provide turn-key engineering, manufacture, installations and start ups of electrical, controls and automation systems for these industries.

An exciting opportunity for a Field Service Engineer to support customers in a variety of sectors, including Metal, Dyno Test Rigs, Hydrogen Electrolyzer PSUs, EV Charging points and Battery Energy Storage.

Field Service Engineer

c£42k + Car Allowance Or Car + Overtime + Training

Shropshire - Hybrid - UK Wide

Ref: 22692

• An opportunity to work on a variety of unique, bespoke systems.
• A hybrid role with extensive travel throughout the UK and occasionally internationally

Field Service Engineer - The Role:

• Act as the primary point of contact between the business and customers, providing technical field support
• Commission new AC and DC motor control systems, independently and as part of a team
• Support a wide range of bespoke systems including metal processing, dyno test rigs, hydrogen electrolyser PSUs, EV charging, and battery energy storage
• Carry out troubleshooting, in-field design modifications, and repair of control systems across multiple industries
• Provide emergency breakdown support and rapid response to customer issues
• Work closely with Project Engineers during system testing and functional verification
• Ensure systems operate in line with Functional Design Specifications (where available)
• Deliver telephone, email, and remote technical support to customer engineering and maintenance teams
• Analyse faults, propose alternative solutions, and implement optimal resolutions
• Follow company service processes and standards at all times
• Identify opportunities to promote additional services, upgrades, and spare parts
• Hybrid role with extensive UK travel and occasional international travel (up to 60%)
• Flexible approach to working hours, including non-standard hours and on-call support
• Work in varied environments including tight spaces and at height

Field Service Engineer - The Person:

• HNC / HND or higher qualification in Electrical, Electronic or Automation Engineering
• Completed apprenticeship in Electrical, Electronic or Automation discipline
• Proven experience with AC and DC drives (essential)
• Experience with PLCs and HMIs (essential)
• Strong understanding of electrical fundamentals and computer-based systems
• Excellent fault-finding and problem-solving skills
• Confident working independently and as part of a team
• Strong communication skills with the ability to liaise effectively with customers
• Willing and able to travel frequently within the UK and Europe, sometimes at short notice
• Flexible, proactive, and comfortable working in demanding site environments

Located in Shropshire, this role would be commutable from Telford, Wolverhampton, Bridgnorth, Shrewsbury, Stafford.

The company believe in providing the best support and solutions to customers. You will have the opportunity to work in a dynamic and innovative environment where every day brings new challenges and opportunities.