Technical Support Engineer Global SaaS

Principle; London; Hybrid; GBP 36,900 - 45,100; Part time

Job summary

A technology recruitment business seeks a Technical Support Engineer to join a vibrant team. The position offers a salary of £41,000 per year, hybrid work options, and the potential for conversion to full-time employment. Candidates should have over 4 years of customer-facing technical support experience and the ability to troubleshoot complex issues. Immediate applications are encouraged.

Qualifications

• 4+ years of customer-facing technical support experience.
• Ability to troubleshoot complex technical issues with ease and complexity.
• Ability to explain solutions to complex technical problems.

Skills

Customer-facing technical support experience

Troubleshooting complex technical issues

Explaining solutions to technical problems

Job description

Overview

Principle has partnered with one of the fastest-growing Tech/SaaS companies that are building out their Engineering support teams. Working with the tech teams from global Fortune 500 companies around the world you will engage with engineers from large client accounts to solve application issues centered around email.

Compensation

• An annual salary of £41,000 per year
• The role will begin as a 12-month contract - PAYE - Inside IR35 - with a strong possibility of conversion to FTE - depending on performance and budget.
• Location: Staines - 2-3 days onsite from the state-of-the-art offices - Hybrid work (40 minutes from London by train)
• Exposure to new technologies and services

Experience you need

• 4+ years of customer-facing technical support experience.
• Ability to troubleshoot complex technical issues with ease and complexity.
• Ability to explain solutions to complex technical problems.

What to do next?

This Technical Support Engineer role offers an opportunity to become part of a vibrant and expanding team.

Apply now for immediate consideration, all applications are reviewed in the strictest confidence by Som in Principle, Technology Recruitment Business Partner.

Som | [e-mail]

Job details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology, Customer Service, and Engineering
• Industries: Software Development, IT Services and IT Consulting, and Computer and Network Security