Technical Support Engineer for FinTech APIs

United States Digital Space LLC; England; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Equity

Commission

Job summary

United States Digital Space LLC is hiring Technical Support Engineers to resolve customer issues from initial symptom to final resolution. You will work with Zendesk tickets, collaborate with Engineering, GTM, and Product teams, and help ensure our financial tech tools operate smoothly for customers worldwide.

Ideal candidates have 2+ years in customer-facing roles, some API/SQL/HTML/CSS coding experience, and strong communication skills.

Qualifications

• 2+ years of experience in a customer-facing role.
• 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python).
• Knowledge of ticketing systems and tools (e.g. Zendesk, Linear), and data visualizations (e.g. Databricks).
• Preferred: 6+ months of experience supporting technical projects and/or process improvement.
• Genuine interest and passion for Support.
• Commitment to providing a world-class customer experience.
• Strong written and verbal communication.
• Self-starter mentality and ability to work independently.
• Effective time management and ability to balance multiple priorities.

Responsibilities

• Interface with customers via Zendesk tickets.
• Troubleshoot customer issues using internal tools and escalation to Engineering or Partnership teams for resolution.
• Work on projects with other TSE’s to improve internal and external processes.
• Respond to 10+ customer tickets per day, meeting quality standards.
• Contribute to brainstorming and project execution (tooling, documentation, process improvements).
• Assist GTM teams with customer escalations.
• Collaborate with EPD teams on issue resolution.

Skills

REST APIs

SQL

CSS

HTML

Javascript

Python

Customer-facing

Tools

Zendesk

Linear

Databricks

Job description

United States Digital Space LLC is hiring Technical Support Engineers to resolve customer issues from initial symptom to final resolution. You will work with Zendesk tickets, collaborate with Engineering, GTM, and Product teams, and help ensure our financial tech tools operate smoothly for customers worldwide.

Ideal candidates have 2+ years in customer-facing roles, some API/SQL/HTML/CSS coding experience, and strong communication skills.