Tech-Savvy Support Engineer – APIs & FinTech

Jackalope Digital LLC; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Plaid is seeking Technical Support Engineers in London to join a customer-focused team. You will resolve complex integration issues, communicate with customers and internal stakeholders, and partner with Engineering, Product and GTM teams to drive reliable product experiences.

We value empathy, collaboration, and a strong technical mindset, with a passion for the financial services space. This role offers a hybrid work model in the UK and competitive benefits.

Qualifications

• 2+ years of experience in a customer-facing role.
• 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (JavaScript or Python).
• Knowledge of ticketing systems and tools (e.g. Zendesk, Linear), and data visualizations (e.g. Databricks).
• Preferred: 6+ months of experience supporting technical projects and/or process improvement.
• Genuine interest and passion for Support.
• Commitment to providing a world‑class customer experience.
• Strong written and verbal communication.
• Self-starter mentality and ability to work independently.

Responsibilities

• Interface with customers via Zendesk tickets.
• Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution.
• Work on projects with other TSEs to improve internal and external processes.
• Respond to 10+ customer tickets per day, meeting quality standards.
• Contribute to brainstorming and project execution (tooling, documentation, process improvements).
• Assist GTM teams with customer escalations.
• Collaborate with EPD teams on issue resolution.

Skills

Customer-facing

REST APIs

SQL

JavaScript

Python

Zendesk

Linear

Databricks

Communication

Self-starter

Tools

Zendesk

Linear

Databricks

Job description

Plaid is seeking Technical Support Engineers in London to join a customer-focused team. You will resolve complex integration issues, communicate with customers and internal stakeholders, and partner with Engineering, Product and GTM teams to drive reliable product experiences.

We value empathy, collaboration, and a strong technical mindset, with a passion for the financial services space. This role offers a hybrid work model in the UK and competitive benefits.