FinTech Technical Support Engineer — Customer-Focused

Plaid; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Equity

Commission

Benefits package

Job summary

Plaid is seeking a Technical Support Engineer to join our Customer Support team in London. You will interface with customers via Zendesk, troubleshoot issues, and collaborate with Engineering and GTM to resolve complex problems, balancing customer needs with internal priorities.

You should have 2+ years in a customer-facing role and experience with REST APIs, SQL, CSS/HTML, and at least one coding language (JavaScript or Python).

Qualifications

• 2+ years in a customer-facing role.
• 6+ months of experience with REST APIs, SQL, CSS, HTML and a coding language (JavaScript or Python).
• Knowledge of ticketing systems and data visualizations (Zendesk, Linear, Databricks).
• Genuine interest in delivering a world-class customer experience.
• Strong written and verbal communication; ability to balance priorities independently.

Responsibilities

• Interface with customers via Zendesk tickets.
• Troubleshoot customer issues using internal tools and documentation and escalate when needed.
• Collaborate with Engineering, GTM and partnerships to resolve issues.
• Contribute to process improvements and documentation.
• Assist GTM teams with customer escalations.
• Engage with cross-functional teams to improve internal workflows.

Skills

REST APIs

SQL

CSS

HTML

JavaScript

Python

Zendesk

Linear

Databricks

Tools

Zendesk

Linear

Databricks

Job description

Plaid is seeking a Technical Support Engineer to join our Customer Support team in London. You will interface with customers via Zendesk, troubleshoot issues, and collaborate with Engineering and GTM to resolve complex problems, balancing customer needs with internal priorities.

You should have 2+ years in a customer-facing role and experience with REST APIs, SQL, CSS/HTML, and at least one coding language (JavaScript or Python).