Technical Support Engineer, Field - UK Remote

Formlabs; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Shares in the company

Overtime payment eligibility

Learning & development budget

Free 3D print

Team events

Job summary

Formlabs, a leader in 3D printing, seeks a Field Technical Support Engineer for the UK & Ireland region. You will install, commission, and train customers on Formlabs systems at on-site locations, and perform critical repairs with a focus on rapid, single-visit resolutions.

You will travel 80%+ across the region, manage complex travel itineraries, document activities in Salesforce, and empower customers to operate and maintain their printers.

Qualifications

• Based in London, Manchester or Dublin.
• Willing to travel 80%+ and perform on-site installations and trainings.
• Fluent English (C1-C2) and strong communication skills.

Responsibilities

• Installation & Customer Training: install, commission, calibrate equipment and train customers on system use and software.
• Break-Fix & Maintenance: rapid response for downtime, on-site repairs and preventative maintenance.
• Documentation & reporting: maintain records of installations, trainings and repairs in Salesforce.
• Travel & logistics: manage complex travel schedules and expense reporting.

Skills

Electromechanical hardware

Training / teaching

English fluency (C1-C2)

Driver's license

Tools

Salesforce

Job description

## Technical Support Engineer, Field - UK Remote**Department:** Global Services **Location:** London, England, United Kingdom---Do you want to change how the world creates?At **Formlabs**, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including **Apple, Google, Tesla, New Balance, and NASA**. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.As the dedicated **Field Technical Support Engineer** for Formlabs, you will be the primary technical point of contact and face of our company across the **UK&Ireland region**. This is a role where you will be traveling 80% or more of the time.You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.**The Challenge:*** **Installation & Customer Training (On-Site)** + Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems. + User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance. + Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.* **Break-Fix & Maintenance (On-Site)** + Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs. + Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window. + Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve \"single visit resolutions\" to minimize travel and downtime.* **Logistics & Reporting** + Visit Volume: Execute a high volume of activity. + Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time. + Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.**Your Profile:*** You are based in **London/Manchester/Dublin** (highly preferred due to hub connectivity).* You are energized by travel and willing to be on the road 80%+ of the time. We pay for your time spent traveling, and this position is eligible for overtime.* You have a strong technical background (electromechanical/hardware) *and* the soft skills required to teach others how to use that technology.* Fluency in **English (C1-C2)**. You can explain complex technical concepts simply and effectively.* Valid driver’s license (B) is required.**Bonus Skills:*** Fluency in German/French* Passion for 3D printing and emerging technologies* Experience in rapidly-growing startup environments**Our Perks:*** Shares in the company (we're a double unicorn company!)* Overtime payment eligibility* Learning and development budget* Free 3D print* Fun team events**We build amazing things. Come join us!***Even if you don't check every box, but see yourself contributing, please apply.Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*