Field Service Engineer - UK Remote

Formlabs; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Shares in the company

Overtime paid

Learning and development budget

Free 3D print

Fun team events

Job summary

Formlabs is seeking a Field Service Engineer for the UK/Ireland region. The role involves on-site installation, calibration, and comprehensive user training for 3D printing systems.

You will handle rapid on-site repairs, preventative maintenance, and travel logistics while maintaining detailed service records in Salesforce. Based in London/Manchester/Dublin with 80%+ travel, you will be the primary technical contact, capable of explaining complex concepts to customers and ensuring high uptime.

Qualifications

• Strong technical background in electromechanical systems and hardware.
• Fluent/conversational English with clear communication.
• Demonstrated ability to train users and explain complex concepts.

Responsibilities

• Install, commission and calibrate 3D printing systems on-site.
• Conduct on-site user training and product demonstrations.
• Perform break-fix and preventative maintenance; troubleshoot issues on-site.

Skills

Electromechanical

Hardware

English fluency

Tools

Salesforce

Job description

## Field Service Engineer - UK Remote-To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.**Department:** Global Services**Location:** London, England, United KingdomAt **Formlabs**, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including **Apple, Google, Tesla, New Balance, and NASA**. Together, we're helping everyone design, prototype, and manufacture faster than ever before.You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.**The Challenge:*** **Installation & Customer Training (On-Site)**+ Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.+ User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.+ Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.* **Break-Fix & Maintenance (On-Site)**+ Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.+ Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.+ Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve \"single visit resolutions\" to minimize travel and downtime.* **Logistics & Reporting**+ Visit Volume: Execute a high volume of activity.+ Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.+ Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.**Your Profile:*** You are based in **London/Manchester/Dublin** (highly preferred due to hub connectivity).* You are energized by travel and willing to be on the road 80%+ of the time. We pay for your time spent traveling, and this position is eligible for overtime.* You have a strong technical background (electromechanical/hardware) *and* the soft skills required to teach others how to use that technology.* Fluency in **English (C1-C2)**. You can explain complex technical concepts simply and effectively.* Valid driver's license (B) is required.**Bonus Skills:*** Fluency in German/French* Passion for 3D printing and emerging technologies* Experience in rapidly-growing startup environments**Our Perks:*** Shares in the company (we're a double unicorn company!)* Overtime payment eligibility* Learning and development budget* Free 3D print* Fun team events**We build amazing things. Come join us!***Even if you don't check every box, but see yourself contributing, please apply.Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**Your personal data is processed in accordance with our. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].*As the dedicated **Field Service Engineer** for Formlabs, you will be the primary technical point of contact and face of our company across the **UK&Ireland region**. This is a role where you will be traveling 80% or more of the time.