Technical Support Engineer - Electrical & Electronic Systems

Sargent Electrical Services Limited; Beverley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Sargent Electrical Services Limited in Beverley seeks a Technical Support Specialist to handle technical and general enquiries about electrical/electronic systems, coordinate fault diagnosis, supply of replacement parts, and related administration tasks.

You will work with our technical team to ensure high quality information is provided to customers via telephone, email, forums, and occasionally in-person.

Qualifications

• Ability to isolate and troubleshoot faults in electrical/electronic systems using schematics, guides and manuals.
• Experience handling high volumes of calls and emails to maintain service levels.
• Strong data logging and accurate record-keeping for reporting.

Responsibilities

• Deal with customer enquiries in a logical, efficient, timely and professional manner.
• Coordinate diagnosis of faults and supply of replacement parts.
• Manage and process replacement parts to meet customer expectations.

Skills

Fault diagnosis

Customer enquiries handling

Data logging

Multitasking

Communication

Problem solving

Education

Relevant technical qualification

Job description

Sargent Electrical Services Limited in Beverley seeks a Technical Support Specialist to handle technical and general enquiries about electrical/electronic systems, coordinate fault diagnosis, supply of replacement parts, and related administration tasks.

You will work with our technical team to ensure high quality information is provided to customers via telephone, email, forums, and occasionally in-person.